-Retaining and upselling customers.-Resolving customer queries ranging from everyday issues and tech support to contract extensions.-Addressing customer needs while following company policy and business rules.-Trained in various CRM tools.-Trained in contact centre software.

-SEO writing-Article writing-Produce writing content for digital news, marketing blogs, and publications

Article creation.SEO writing.Writing on immigration news and issues impacting minority ethnic groups.

•June 16-30, 2018 – 2018 FIFA Russia World Cup Correspondent for China’s broadcaster StarTimes Sports.•March 16, 2019 – Host for StarTimes live broadcast production for the FIBA Basketball World Cup Draw.•May 14, 2018 – Correspondent at Manchester United “ILoveUnited” fan event and interviewed Manchester United legends Park Ji Sung, Dwight Yorke, and Ronny Johnsen.•2018 FIFA Football World Cup Russia Correspondent.•2019 FIBA Basketball World Cup Draw – Host for a live StarTimes broadcast of the draw.•Attended press conferences, interviewed players, coaches, managers and fans.•Live reporting at football matches, sporting events, and conducting interviews.•Presenting and hosting news/entertainment/talk shows for the World Football, Sports Focus, and Sports Premium channels, e.g. Panorama, Football Paparazzi, Total Football Show, Inside Eleven and more.•Hosting and co-hosting live football matches in studio for varying sports channels. Hosting matches based in the German Bundesliga and international football, e.g. 2018 World Cup Qualifiers, 2018 Russia World Cup Draw, Hannover vs Werder Bremen, etc.•Editing and proofreading scripts, •Sports research and analysis.•Dubbing for sports news, entertainment, and sports documentaries.Correspondent work

Writing lifestyle and culture articles and stories for Beijing Review’s (北京周报) ChinAfrica magazine

•Created marketing collateral for the organisation and their clients through Adobe Illustrator and Photoshop. Including flyers, posters, graphics, banners, etc.•Partook in brainstorming meetings for advertising in South Sudan’s traditional media – television, print and radio. •Designing for print, signage and clothing.•Copywriting.•Organised training and seminars for capacity building & training for women.

•Created and edited project proposals used to forage for funding from national government and non-governmental organisations including United Nations Development Project (UNDP), United Nations Mission in South Sudan (UNMISS), and Save the Children.•Wrote and edited drama scripts on hygiene issues in South Sudan (e.g. Cholera).•Photographer for comedy concerts at Freedom Hall in Juba, South Sudan, e.g. Kenyan comedian Erick Omondi in July 2016.•Redesigned the logos and marketing material for South Sudan’s national university departments in the University of Juba, South Suda.•Created marketing material for the South Sudan Philosophical Society (SSPS), e.g. logo, business cards, and flyers.

• Created advertising material in flyers and posters, some of which were published in Vox magazine.• Conducted and implemented research on best practices of graphic design.• Administration – created camp schedules for the training camps and relevant administration tasks.• Attended meetings and noted the operations of business.

• Edited and updated organisation website through CMS.• Managed external communications – edited and updated organisation social media accounts.

•Inputted survey data via Microsoft Office and SPSS.•Transcribed audio interview data into Microsoft Word.