Technical Support Advisor at TD MBNA providing Technical support to Digital Team .

• Manage Client Interactions including transactions, online deposits, Payments.• Continue education on current MBNA products and services.• Manage wire transfers, set up payments and account balance transfers.• Investigate and resolve customer inquiries and complaints in an empathetic manner.• Constantly Adhere to all confidentiality requirements (Assess & Protect) at all times.• Maintain and Manage Client Centric Business interactions.• Ensure and Maintain Client Satisfaction with Bank’s Financial products and services by doing follow-up calls with approval, if required.

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.• Answered telephone inquiries on banking products including Mastercard and Visa, Balance Transfer loans and other promotional Offers.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Regularly maintained and Exceeded quarterly sales goals.• Created member account profiles in online banking program.

• Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.• Engaged prospects and customers through various events, including tradeshows, seminars and workshops.• Met all customer guidelines including service levels, handle time and productivity.• Promptly responded to inquiries and requests from prospective customers.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Strong leader of customer support staff.• Trained and maintained Staff Efficiency regarding meeting and exceeding weekly, monthly and Quarterly Sales and Quality Goals, creation and placement of promotional Materials, updating SKU’s and inventory management.

• Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.• Facilitated inter-departmental communication to effectively provide customer support.• Trained staff on operating procedures and company’s Existing and New products and services.• Effective liaison between customers and internal departments.• Managed work flow to exceed quality service goals.• Maintained up-to-date knowledge of product and service changes.• Devised and implemented metrics to measure the Store’s success in delivering world class customer service.