Athina Braimi Email & Phone Number

Greece

• Exceeding store sales goals 6 months in a row• Identifying & evaluating customer needs, increasing customer satisfaction• Coordinating daily customer service operations (e.g. sales processes, orders and payments)• Managing & coordinating employee schedules & tasks & conducting performance reviews• Conducting interviews for all potential new store staff • Monitoring & maintaining store inventory, to restock customer favorites & trending items, increasing sales revenue using Unixfor & SAP software• Implementing a new staff training program to more than 25 new and existing Sales Associates• Resolving complaints from customers using CRM software• Completing store administration and ensure compliance with policies and procedures• Maintain outstanding store condition and visual merchandising standards

• Delegating tasks and setting deadlines• Overseeing day-to-day operation• Monitoring team performance and providing constructive feedback• Conducting training of team members to maximize their potential.• Ensureing compliance with company guidelines & procedures to provide high quality customer care.• Coordinating a team of colleagues to ensure they consistently deliver outstanding service• Making sure the team adhere to health & safety policies at all times

• Ensure high levels of customer satisfaction through excellent sales service• Assess customers needs and provide assistance and information on product features• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis• Maintain in-stock and presentable condition assigned areas• Handle returns of merchandise• Comply with inventory control procedures• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

• Coordinating with suppliers & monitoring shipments• Managing inventory levels and conducting regular stock checks to maintain optimal levels.• Processing orders & preparing necessary documentation e.g shipping invoices & customs paperwork• Liaising with warehouse personnel coordinating the flow of goods & resolve any issues.• Managing relationships with vendors, negotiating contracts, & seeking opportunities for cost savings.• Managing inventory levels and conducting regular stock checks to maintain optimal levels.• Providing support in the maintenance of electronic database (registration of merchandise codes & quantities, collecting invoices etc.)