Athina Manoukaki Email & Phone Number

Greece

Iráklion, Crete, Greece

CRI is a leading company and part of VASS Group in the field of Information and Communication Technologies. It operates internationally through its offices and antennas in Athens, Brussels, Strasbourg & Luxembourg.Major Responsibilities & Tasks:• Headhunting, screening applicants for openings and interviewing them according to client’ s requirements;• Proactively screening candidates and matching them to suitable job roles;• Identifying and using creative sourcing techniques for locating candidates internationally for large European institutions and international organizations;• Recruitment, selection and placement of IT profiles in a timely manner including undertaking compensation and contractual negotiations;• Creating and maintaining of a pool of qualified candidates and Cv database maintenance.

Attiki, Greece

• Training & guidance junior level staff , supervise callcenter, Performance Appraisal,evaluating their work and performance, report to CEO & and giving feedback concerning possible problems or areas of improvement.• Design, deliver and improve training programs.Prepare educational materials (handouts, manuals, presentations) and update them.Monitor and evaluate work quality and efficiency for company's staff performance (incoming calls, live chat, incoming emails).Coach company's staff to fully understand the customer’s expectations and the way to achieve the highest level of customer experience.Identify areas for improvement based on feedback, make recommendations and propose solutions.• Responsible for effectively monitoring staff performance and ensuring that all Customer Service Representatives are fully prepared for the working day. • Coordinate & training staff on customer service operating procedures. • Designing, delivering and assessing training programs ,Liaising with line managers & employees to identify and assess training & development needs • Be involved in employees’ events planning. • Staffing (collect recruitment documents, update HR databases, coordinate process, ensuring process integration and adherence, exit interviews).• Monitoring staff changes, management employees’ requests.• Interpreting and implementing quality assurance standards.

• Customer service•Client contact• Effectively managing large amounts of incoming calls & live chat & email • Identifying and assessing customers’ needs to achieve satisfaction• Effectively managing complaints, disputes & refunds

Heraklion

• Uploading all data on ERP • Closing contracts and preparing ivoices•Receiving reservations over the phone & online portal. • Manage incoming hotel reservations, group bookings, cancellations, modifications .• Preparing daily schedule with the deliveries and the Pick Up.

Iráklion, Crete, Greece

•Preparing financial statements, reports, memos, invoices letters, and other documents.•Performing excellent call customer services• Delivery and collection of requirements •Communicating with suppliers and responding to inquiries concerning unsettled payments •Successful closure of contracts and offers in tight deadlines•Taking initiatives in mail management •Excellent organization of technical appointments

Iráklion, Crete, Greece

• Greeted guests, offered them a tour of the facilities and showed them their suites• Engaged with arrival and departure procedures (check in & check out)• Issued receipts and invoices• Communicated with guests on a daily basis regarding their scheduled activities and other reservations, making sure that everything was running as planned• Handled guests complains and made sure that all issues were addressed and resolved as fast as possible• Social Media updates(Facebook page, mailchimp etc)•Manage incoming hotel reservations-group bookings– cancellations – modifications•Public Relations-Customer service-Complaint handling•Ensure health &safety policies of Hotel.

Iráklion, Crete, Greece

• Collaborated in updating the online news page to increase viewers.• Catalogued and categorized in an efficient manner a list of contacts• Cooperated effectively with managers to materialize promotional plans• Performed clerical duties and entered information into the computer database• Communicating with our partners in a professional and efficientmanner

Msc In Human Resourses Management

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General