Passionate IT Consultant at Qar Service | Guiding Tech Solutions for Startup.I'm leading the Mobile App development efforts for an exciting new startup, overseeing their IT requirements from concept to launch. With a deep passion for technology, I collaborate closely with the team to develop and deliver innovative mobile applications that align with the company's vision.My role involves a comprehensive analysis of the startup's IT needs, ensuring that their technology infrastructure is optimized for success. I leverage my expertise to recommend and implement solutions that enhance efficiency and support business growth.As an IT consultant, I'm dedicated to providing valuable insights and technical guidance to help the startup thrive in the competitive digital landscape. It's my mission to drive the success of this venture by harnessing the power of cutting-edge technology.

I'm responsible for the design, implementation, and management of IT Service Management processes, following ITIL best practices. My expertise covers IT Incident Management, IT Change Management, and Problem Management. I lead the Change Advisory Board (CAB) on a weekly basis, ensuring successful change implementations and documenting their status.My role involves defining and delivering an IT Service Design and Delivery Model. I manage Contracts and Supplier relationships, along with IT Asset Management. I've successfully implemented ITIL processes into the Service Desk, maintaining compliance with established procedures.One of my key responsibilities is monitoring and supporting service delivery, and I produce periodic reports for Senior Management. I ensure SLA adherence and provide compliance reports. As an escalation point for support staff and end users, I've built strong client relationships and effectively communicated with clients and key business stakeholders.

Experienced IT Manager at Doha English Speaking School | Empowering Technology for Education.I have the privilege of designing, implementing, and maintaining the entire IT infrastructure at Doha English Speaking School. This includes key components such as Active Directory, file servers, print servers, Exchange 2010, and the migration to Office 365 and Google Suite, where I recently orchestrated the successful shift from an on-site Exchange 2013 to Google Cloud (G Suite).Additionally, I am entrusted with managing and maintaining the data center and server room, ensuring the school's vital data and systems are backed up and accessible at all times. I oversee the wireless network, including its access points and controller, to provide seamless connectivity for students and staff.The responsibility also extends to managing the school website and various third-party applications that enhance the educational experience. I lead the installation and life-cycle maintenance of PCs, servers, and all IT hardware and software, ensuring a reliable and up-to-date technology environment for the school community.My role further encompasses maintaining the network infrastructure across the school campus, providing a stable and high-performing technology foundation to support educational excellence. It's a rewarding endeavor to empower education through robust and efficient technology solutions.

IT Support Specialist at Supreme Committee for Delivery And Legacy | Enhancing VVIP Experience for FIFA Events.In my role at the Supreme Committee for Delivery And Legacy in Doha, I have the privilege of catering to the specialized technology needs of VVIP members and users associated with the committee. My primary responsibility is to provide them with exceptional technical support, ensuring a seamless and efficient experience.On a daily basis, I perform a range of tasks as specified in a well-organized task list, addressing the unique requirements and challenges that may arise. This includes conducting periodic Vulnerability Assessments and Configuration Reviews of security devices to maintain a high level of data and system security.I also stand ready to provide on-call support when the situation demands, ensuring that critical technical issues are resolved promptly. Furthermore, I take charge of all IT arrangements related to FIFA events, orchestrating the technology setup to meet the highest standards of reliability and performance.Another important facet of my role involves managing tickets and services related to VIP members and users, ensuring that their requests and concerns are handled with the utmost care and efficiency. It's a rewarding role that contributes to the success of high-profile events and the satisfaction of esteemed guests.

ITO Service Delivery Consultant and System Engineer at HP Enterprise, Doha, Qatar | Orchestrating Seamless IT Operations.Within my role at HP Enterprise in Doha, Qatar, I take on the monumental task of overseeing all IT infrastructure requirements for a substantial setup, including 400 Production and 200 Test Servers serving over 8000 users. My responsibilities span the breadth of IT solutions, ensuring that they operate at peak efficiency.I specialize in designing, implementing, and maintaining various critical components, such as Active Directory, file servers, print servers, Exchange 2010, Lync 2010, SCCM 2007, Operation Manager 2007, and VMware virtualization. In addition, I excel in installing Windows and SQL Clustering, managing the design and implementation of HP Blades server for Hyper-V virtualization and VM Ware.My expertise extends to configuring IWSVA Servers for data center and remote offices, administering Symantec Cloud, and managing F5 balancers to ensure seamless and secure data flow. System performance tuning, TMG server administration, and on-call support are all part of my daily routine. I also diligently schedule and implement Windows patching for both production and test servers, maintaining robust security and reliability.Moreover, I'm responsible for scheduling and monitoring backup solutions like Net Backup and Symantec Backup Exec, as well as handling storage solutions such as EMC Square and HP 3 PAR. I'm well-versed in system performance tuning, Windows clustering, configuring NLB, and SQL Clustering. Lastly, I'm proficient in Cerner server basic configuration and testing, adding another layer of specialized skill to my versatile portfolio.I'm dedicated to orchestrating seamless IT operations that underpin the success of this complex infrastructure, and I take pride in ensuring that systems run efficiently, securely, and with the utmost reliability.

IT Infrastructure Specialist at Nasir Bin Abdullah & Sons, Doha, Qatar | Architecting and Leading Complex Technology Projects"In my role at Nasir Bin Abdullah & Sons in Doha, Qatar, I've been entrusted with the responsibility of spearheading significant technology initiatives that have a profound impact on the organization's operations. As the Project Lead, I directed the successful Micros Fidelio implementation for a chain of NAS Group Restaurants, ensuring the seamless integration of this critical system.I've also been at the helm of nearly six key projects, ranging from Data Center enhancements to Application Server deployments. My role extends to the role of Network Lead, overseeing the implementation of end-to-end network solutions for all new projects undertaken by the NAS Group. My commitment to security led me to design robust security policies, whether on UTM devices or at the user level through Active Directory.To further fortify the organization's IT infrastructure, I configured ASTARO UTM devices for both the data center and remote sites, establishing a secure and reliable network environment. Additionally, I've managed the implementation of various Microsoft technologies, including Windows Server 2008, Hyper-V virtualization, Exchange 2010, Lync 2010, and the System Centre 2012 suite, along with the Windows Server 2008 Active Directory infrastructure.A significant part of my role involved designing an entire data center, encompassing raised flooring, FM 200 firefighting systems, UPS systems, air conditioning, and IMS installation. This meticulous planning ensured that the data center operated at peak efficiency and security.Finally, I devised a robust backup solution for the NAS Group using DPM and Veeam platforms, guaranteeing the continuity and safety of critical data. My work as an IT Infrastructure Specialist is dedicated to driving excellence in technology solutions and contributing to the success and security of the organization.

System Support Engineer at Zeny Systems, Bengaluru, India | Elevating Network and Systems PerformanceAt Zeny Systems in Bengaluru, India, my role as a System Support Engineer encompassed a diverse range of responsibilities crucial to the efficient operation of network and systems engineering. I consistently ensured the optimal performance, planning, design, administration, and maintenance of LAN/WAN systems, enhancing the organization's technological backbone.My role was instrumental in keeping the network infrastructure operational and reliable. I provided comprehensive hardware, software, and network support, demonstrating my aptitude for effective management and fine-tuning of network resources.In terms of infrastructure, I was responsible for the installation of physical network devices, translating design and installation plans into functional configurations that met specific needs. Additionally, I facilitated user access by mapping users to network drive shares and managed print server setups, meticulously installing and troubleshooting printers as required.Security was a paramount concern in my role, and I ensured it across the network and all connected devices. Managing backups was an essential part of this responsibility, assuring the integrity and availability of critical data. My work as a System Support Engineer revolved around maintaining the backbone of the organization's technology, guaranteeing its reliability, security, and efficiency.