Athira Aravind Email and Phone Number

Ensuring that the supplier payments for motor and property claims of Australian customers are processed within the stipulated timeframe, without any discrepancies or duplicates.Maintaining effective communication regarding claim updates with both brokers and policyholders.My work is characterized by high efficiency, a focus on minimizing errors, and adherence to best practices and guidelines in claims management.Worked with the "First Notification Of Loss" team to submit motor and property claims over the phone and booked repairers for consistently achieving first call resolution for customers.Supported other teams like 'Existing claims' & 'Hire Car Assistance', according to company policy to improve loyalty and establish relationships with customers.Assisting peers and new joiners when supervisors are unavailable on floor.Keen to observe what happens in other Claims processes and wants to be a Claim Expert.Beyond the regular process, worked on and collaborated repairer data and categorized to develop a project which results in business improvement

US health insurance policy managementAddressed an average of 25-30 inbound calls professionally and as per company policies.Cross trained in other processes like customer documentation, Agents license certification and Carrier statements

Provided UK customers with accurate information on their subscriptions like 'The Week', 'The Week Junior', 'EVO' etcAddressed customer complaints, via more than 90 emails per day, empathetically and professionally.Work together with peers to find out solutions for complex queries with the help of supervisors