As an Experienced Process Executive with a rich background in Human Resources and Marketing, I have honed my expertise in the telecommunications sector during my tenure at Infosys. My academic foundation includes an MBA from Mangalam Management Studies and a BBA from MC Varghese College of Arts & Science.At Infosys, I specialized in handling Broadband HD Chats, Managed IP Migration, and Hosted Tickets for British Telecom Wholesale (BTW). I excelled in customer support, managing orders, booking appointments, raising escalations, and creating user accounts. My role involved maintaining end-to-end order details, tracking call defects, and ensuring high levels of customer satisfaction.Recognized for my performance, I achieved the highest Customer Satisfaction (C-sat) score and received a gift voucher for my exemplary contributions. I also topped the Talent Us Training program during my MBA, showcasing my leadership and communication skills.Proficient in Windows 10 and MS Office, I am organized, adaptive, and possess strong decision-making and problem-solving abilities. Fluent in English, Hindi, Malayalam, Tamil, and Gujarati, I effectively engage with diverse teams and clients.I am passionate about continuous learning and professional growth, with hobbies including dancing, drawing, cooking, and watching vlogs. My goal is to leverage my skills and experience to contribute to dynamic organizational environments, driving success and achieving excellence.Feel free to contact me at athiramesh205@gmail.com .Let's connect and explore potential opportunities to collaborate and grow.