As a Technical Support Engineer Tier 2 at NetApp, I provide high-quality technical support for IT Infrastructure systems, solving complex customer issues and escalating them when necessary. I also coach and mentor new hires and junior engineers, sharing my knowledge and skills in Python, MySQL, data monitoring and management tools, and storage operating systems.I hold an M.Tech degree in Computer Science and Engineering from Karunya University, where I developed a strong foundation in software engineering, data structures, algorithms, and programming languages. I am passionate about learning new things and staying updated with the latest trends and innovations in IT industry. My goal is to leverage my experience and expertise to deliver exceptional customer service and satisfaction, and to contribute to the growth and success of organization and its clients.