Athira Vijayan Email & Phone Number

Lehi, Ut, Us

Lehi, Utah, Us

As a proficient Technical Support Specialist in Shopify, WooCommerce, Magento (Adobe Commerce), Salesforce, Zendesk, and Jira, I play a crucial role in empowering merchants and businesses to effectively utilize these robust tools in conjunction with the Route application. Serving as a bridge between technology and operations, my responsibility is to ensure seamless functionality of these eCommerce and CRM platforms to align with organizational objectives. Leveraging my technical expertise, I troubleshoot issues, implement solutions, and deliver continuous support. This proactive approach helps businesses and merchants maximize their investments in these essential systems, fostering operational efficiency and growth.

Lehi, Ut, Us

Website and Front-end Quality Assurance process focuses on implementation of interface to be both accurate and adequate to the design while maintaining flexibility and correct behavior within different environments or while serving diverse content.As part of the QA testing following criteria are reviewed: • Design Accuracy• Responsiveness In Different Client Devices• Content and Flows• Components Behavior• Performance & API Testing• 3rd Party Technologies and Integrations

Salt Lake City, Utah, Us

• Created Test plan, test cases and epics in Jira by understanding the requirements to optimize project workflow• Discovered maximum number of bugs by conducting extensive exploratory and smoke testing methods to effectively utilize limited time frame• Achieved maximum test coverage by creating Decision tables and State transition diagrams to enhance testing quality • Developed typescript code within Visual Studio Code and utilized Jest alongside Selenium to automate 90% of manual test cases• Created Page Object classes by using the Page Object Model design pattern to improve code readability and reusability• Maintained a clean and organized codebase by creating a new repository and branches in GitHub to prevent conflicts with master branch

Sandy, Utah, Us

• Improved agent's performance by monitoring calls to maintain high call quality standards• Implemented regular coaching sessions for agents by utilizing data collected from previous calls, to enhance sales targets, customer experience, attendance, and adherence to schedules• Crafted training documents for agents by participating in Medicare & and Medicaid insurance training sessions, to ensure both data accuracy and proficiency in call conversations

San Francisco, California, Us

• Provided high quality customer experience by promptly resolving issues associated with member’s financial lending accounts to ensure that customers feel valued • Educated Customers regarding financial terms and company policies by breaking down complex concepts into simple, easy-to-understand terms to provide more clarity on company process

Lehi, Ut, Us

• Successfully completed the project to replicate the site DNSimple, using Ruby on Rails and database PostgreSql for users to register and maintain domains• Improved code efficiency by collaborating with team members to improve application performance• Engaged in scrum meetings with the development team to understand project requirements and provided updates on website progress, to enable effective work tracking

Lehi, Utah, Us

Project - Golf Score Card • Developed a design document for a Golf Scorecard application by detailing its components such as holes, pars, tee types, to fulfill project specifications• Designed a user-friendly interface using HTML,CSS, and JavaScript for users to easily input their location, select tee types, and enter their scores• Enabled Google Maps JavaScript API by generating API key to display a list of nearby golf courses, course name, distance from the user's location, and ratings Project - Jumping Jack• Created a design document for a game application by outlining the game mechanics & user interface to meet project requirements • Developed code for the application using HTML, CSS, and JavaScript to handle game mechanics such as player movement, collision detection, scoring, level progression• Improved gaming experience by incorporating high-quality graphics and audio elements to enhance player engagement

Edmonton, Ab, Ca

• Improved customer satisfaction by delivering efficient solutions for home security product inquiries, to enhance the overall customer experience• Collaboratively engaged with team members, by maintaining constant communication to identify and address data discrepancies, ensuring accuracy and consistency across datasets

Vienna, Va, Us

• Provided assistance to individuals and families by providing details on Advanced Premium Tax Credits, and Cost Sharing eligibility, to help them enroll in suitable healthcare plans

Alpharetta, Ga, Us

• Enhanced testing quality by following Agile methodology to ensure that the application meets the highest standards of functionality, reliability, and usability• Achieved maximum test coverage by using traceability matrix to ensure that all requirements, specifications, and user stories are adequately tested• Conducted manual functional testing, including regression, sanity, and smoke tests, to ensure and validate software quality

Software Quality Assurance

Web Programming And Development

Bachelor Of Technology - Btech, Electronics And Communications Engineering