> Facilitating session for specialized queue teams in order to impart the latest trends and procedures to be followed with aim of defect reduction.> Mentoring and providing a constructive plan of action with timely follow up to bridge the knowledge gap.> Being part of team and site level projects to improve efficiency and eliminating loopholes within the tools and SOP.> Auditing/deep diving on defects received by investigators in the form of chargeback and reinstate (Customer defect) by performing RCA to prevent further instance in order to provide a better customer experience.

Monitoring transaction on Amazon's world wide platforms by using standard procedures and specialized tools, taking quick and corrective action to avoid any fraudulent activity due to any unauthorized use of a financial instrument.