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A Thomas Martin Email & Phone Number
Associate Manager
at
Sutherland
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✓ Verified July 2026
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Who is A Thomas Martin? Overview
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Quick answer
A Thomas Martin is listed as Associate Manager at Sutherland, based in Secunderābād, Telangana, India. AeroLeads shows a matched LinkedIn profile for A Thomas Martin.
A Thomas Martin previously worked as Operations Team Lead at Sutherland and Operations Team Lead at Foundever. A Thomas Martin holds Accounting And Finance from New Government Junior College.
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Sutherland
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Profile bio
About A Thomas Martin
Accomplished professional with over 8 years and 4 months with comprehensive experience in diversified industry verticals. Strong background in managing operations, quality and customer experience. Continuous improvement approach towards daily tasks. Effective problem solver with unique ability to think analytically and creatively. Consistency in improving work efficiency, productivity, sales and profitability through process improvements and continuous trainings.
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6 roles
A Thomas Martin work experience
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Operations Team Lead
Operations Team Lead
•Managed team with direct reportees of 45+ agents.•Handled both HP Tech voice and non voice channels.Interacting with the US clients and sharing the performance updates and progress status.•Attending weekly and monthly client reviews.•Compiling reports on daily, weekly and monthly basis.•Project execution, status, issue tracking and risk analysis.•Gather requirements, estimation of time and effort and allocation of task to team members.•Mentoring the team members and… Show more •Managed team with direct reportees of 45+ agents.•Handled both HP Tech voice and non voice channels.Interacting with the US clients and sharing the performance updates and progress status.•Attending weekly and monthly client reviews.•Compiling reports on daily, weekly and monthly basis.•Project execution, status, issue tracking and risk analysis.•Gather requirements, estimation of time and effort and allocation of task to team members.•Mentoring the team members and ensuring proper knowledge management.•Team's performance and people management, including one-on-one's and facilitating the implementation of the process improvements with innovative ideas.•BQ management, working closely and helping them to achieve there KPI goals.•Coaching and Mentoring the team members in their individual professional career growth.•Sales Operations-Support and Optimize the performance, involving planning, executing, analysing sales strategies, process and system. Show less
Sep 2021 - Jul 2024
Quality Assurance Specialist
•Experienced Quality Assurance professional in Earthlink process (ISP) and HP Tech Support. •Responsible for all voice and non voice transaction audits.•Proactive approach in Inspecting and proposing measures to correct and improve performance•Meet the client established quality standards and goals.•Continuous coaching and training to improve best customer service experience (Csat/sNPS), with customer obsession mindset.
Nov 2019 - Aug 2021
Subject Matter Expert
•Responsible for all effective performance based management metrics.•First point of contact for all technical support and customer escalations (Earthlink ISP process).•Train and improve process, product and technical capabilities of the team members.
Dec 2017 - Oct 2019
Technical Support Professional
•Handled voice customer contacts for Technical support (Earthlink ISP process).
Apr 2016 - Nov 2017
2 education records
A Thomas Martin education
Accounting And Finance
New Government Junior College
Education record
FAQ
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What company does A Thomas Martin work for?
A Thomas Martin works for Sutherland.
What is A Thomas Martin's role at Sutherland?
A Thomas Martin is listed as Associate Manager at Sutherland.
Where is A Thomas Martin based?
A Thomas Martin is based in Secunderābād, Telangana, India while working with Sutherland.
What companies has A Thomas Martin worked for?
A Thomas Martin has worked for Sutherland and Foundever.
How can I contact A Thomas Martin?
You can use AeroLeads to view verified contact signals for A Thomas Martin at Sutherland, including work email, phone, and LinkedIn data when available.
What schools did A Thomas Martin attend?
A Thomas Martin holds Accounting And Finance from New Government Junior College.
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