• Ensure daily briefing of all operational activities to team and management• Liaise daily with offshore/onshore teams to ensure the effective delivery of the operational strategy• Create and manage delivery of the roadmap, including product specifications, briefs • Working with B2B clients on their CRM, marketing and product offering needs• Devising and implementing new features and tools to improve overall performance of the operations team• Continual competitor analysis and benchmarking across the UK to ensure the roadmap and developments are meeting the Industry requirements

Overseeing back-end operations at Innopark – a premier innovation solutions provider focused on gaming technologies across online, mobile, and social platforms, serving millions of end users for our clients worldwide.Devising departmental strategies and quarterly, half-yearly and yearly KRAs and forecasts.Ensuring cohesive operations with various interconnected departments to enhance end-user experience.Implementing various process re-engineering initiatives while ensuring minimum impact of change.Involved in strategically hiring new staff to ensure alignment of evolved process. Consistently liaising with top management on a daily basis for base-lining business operations.

Design, implement, analyze & deploy new business processes.Manage and improve client SLA(s) Identify and implement areas of process improvement both internally and Client Processes. Manage and lead the promotional activities for Client Products.Advise and coach Team leads to achieve operational excellence.Explain and deploy functional and domain requirements into technical specifications.

Assisting the manager in the daily operations of Online gaming sites. These operations include promotional offers to customers, customer service, sales, Risk and Fraud Management. To help in achieving individual sales and goals. Implementing and reviewing site policies and procedures. Helping manager with the supervision of staff. Contributing to the success of Ultimate Exposure by supporting the manager in supervising and coordinating the activities of employees to ensure friendly, professional, efficient and courteous service is provided to customers.Participating in management meetings to offer ideas and suggestions.