1. Managing front desk operations, including check-in, check-out, and room assignments.2. Supervising front office staff, providing guidance, training, and feedback.3. Ensuring exceptional guest service and resolving customer complaints.4. Maintaining accurate records, reports, and guest information.5. Handling room inventory, room changes, and room assignments.6. Coordinating with other departments (e.g., Housekeeping, F&B) to ensure smooth operations.7. Implementing hotel policies, procedures, and standards.8. Managing cash handling, credit card transactions, and guest accounts.9. Maintaining a safe and secure environment for guests and staff.10. Analyzing and improving front office processes and procedures.11. Assisting with room blocks, group bookings, and special requests.12. Conducting regular inspections of the front office area.13. Managing guest loyalty programs and recognizing repeat guests.14. Handling guest complaints and concerns in a professional manner.15. Participating in hotel meetings, training sessions, and quality improvement initiatives.

- Lead and motivate the front office team to achieve outstanding service and productivity- Supervise and coordinate front desk operations, including check-in, check-out, and room assignments- Ensure accurate handling of guest accounts, payments, and correspondence- Resolve guest complaints and concerns in a professional and courteous manner- Implement and maintain hotel policies, procedures, and standards- Conduct regular inspections of the front office area to ensure cleanliness and organization- Provide coaching, training, and feedback to team members to enhance performance and development- Collaborate with other departments to ensure effective communication and teamwork- Analyze and improve front office processes and procedures to increase efficiency and guest satisfaction

- Assist the Front Office team with daily tasks, such as: - Check-in and check-out processes - Room assignments and key card management - Guest registration and data entry - Answering phone calls and responding to guest inquiries- Learn and understand hotel policies, procedures, and standards- Familiarize yourself with hotel management systems and software (e.g., PMS, CRM)- Participate in training sessions and workshops to develop skills and knowledge- Observe and assist in guest service interactions to ensure high levels of customer satisfaction- Assist in maintaining the cleanliness and organization of the Front Office area- Collaborate with other departments (e.g., Housekeeping, F&B) to ensure smooth operations- Complete tasks and projects assigned by the Front Office Manager