To work in a multi-functional environment.To be conversant with Optima RES and Salesforce, rate calculations and be able to do all bookings on Optima RES and Salesforce.To also have knowledge of the various manuals, e.g., SOP, LPM, TACT etcAdhere to processes e.g., picking a call within 20 seconds, making calls to customers twice a day, bookings turnaround within 60 minutes etc.Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance… Show more To work in a multi-functional environment.To be conversant with Optima RES and Salesforce, rate calculations and be able to do all bookings on Optima RES and Salesforce.To also have knowledge of the various manuals, e.g., SOP, LPM, TACT etcAdhere to processes e.g., picking a call within 20 seconds, making calls to customers twice a day, bookings turnaround within 60 minutes etc.Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.To build strong business relationships with external customers, make at least one day of sales call per quarter.Have robust knowledge about the customer: ADP, CP, regular business flows etc.Check for all future business opportunities and follow up on perennial business from customers.To deliver Principal’s products in a professional and efficient mannerTo effectively liaise with internal customers and provide complete business solutions.To ensure strict adherence to the safety and security procedures and standards of the Principal.To assist in the event of delays and disruptions by proactive communication and interactionCreate team culture and engender a climate of continuous support.Create both team and individual goals that meet the customer needs, whilst initiating personal development. Show less

Ensure 100% compliance of the Service Level Agreement (SLA) quality Standards & SLA Performance Measurement Matrix as per our contract with the Principal. Systematic & effective functioning of the station in accordance with the SLA/LPM/SOP requirements. Comprehensive knowledge of business and operating systems in their process area. To be fully conversant with all aspects of cargo operation functions like documentation (import and export), sending pre-alert telexes, liaising with… Show more Ensure 100% compliance of the Service Level Agreement (SLA) quality Standards & SLA Performance Measurement Matrix as per our contract with the Principal. Systematic & effective functioning of the station in accordance with the SLA/LPM/SOP requirements. Comprehensive knowledge of business and operating systems in their process area. To be fully conversant with all aspects of cargo operation functions like documentation (import and export), sending pre-alert telexes, liaising with external suppliers, ULD management, courier handling, manifesting, handling queues, Air AMS data checks, freight regularization etc. Responsible for all import activities like issuance of cargo arrival notices, delivery orders, regularization of import discrepancies in Customs, collection of D.O. fees; coordination for import transhipment with interline carriers etc. To be conversant with BA80 / BFE, rate calculations and be able to understand how to read an AWB. To also have knowledge of the various manuals, e.g., SOP, LPM, TACT etc To ensure strict adherence to the safety and security procedures and standards of the Principal. To assist in the event of delays and disruptions by proactive communication and interaction To effectively deal with mishandled & delayed cargo, and subsequent irate customers. Coordinating with warehouse regarding clearance and on-hand freight. Identify opportunities for change and continuous improvement with implementation of new working practices. To effectively coordinate with onsite/central team. To build business relationships with internal and external customers To be able to liaise with third party efficiently. To be an active team member positively promoting both the TTL & Principal’s image. Show less

 Check import/export documentation to determine cargo contents, and classify goods. Contact vendors and/or claims adjustment departments in order to resolve problems with shipments or contact service depots to arrange for repairs. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods… Show more  Check import/export documentation to determine cargo contents, and classify goods. Contact vendors and/or claims adjustment departments in order to resolve problems with shipments or contact service depots to arrange for repairs. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods Keep records of all goods shipped, received, and stored. Notify consignees, customers of the arrival of freight and arrange for delivery. Retrieve stored items and trace lost shipments as necessary. Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment. Rebook offloaded shipment to next flight with proper irregularity. Verifying flight onboard messages for errors. Assemble containers and crates used to transport items such as machines or vehicles. Prepare manifests showing mail, and freight weights, on airplanes, and transmit data to concern department for then transmit to destinations. Show less