• Prepared meaningful reports in MS Excel and Salesforce by gathering accurate data from clients, which led to a 15% improvement in client satisfaction• Enhanced the accuracy of contact, lead, and account details in Salesforce by 10% through thorough analysis and verification of information• Leveraged advanced Excel capabilities, such as pivot tables, lookups, complex formulas, and graphing, to optimize business processes, achieving a 20% reduction in processing time• Developed automation in Marketing Cloud using SQL queries and databases, resulting in a 10% reduction in data inconsistencies• Drove the execution of key programs by delivering timely and accurate inputs through effective cross-functional collaboration

• Developed data-driven reports using advanced Excel capabilities and dashboards to provide insights and analysis on KPIs, resulting in a 20% improvement in operational efficiency through the implementation of new approaches.• Coordinated with field engineers for data collection and conducted data analysis using MS Excel, driving a 95% PM compliance rate and enhancing asset optimization• Conducted root cause analysis and monitored asset performance, reducing downtime and achieving 90% CM compliance• Monitored and analyzed system performance and process management, identified issues, and recommended solutions, leading to greater system efficiency and reduced downtime

• Coordinated and resolved network, software, and hardware issues with the concerned engineers and field team, resulting in minimized system downtime and improved operational efficiency by 10 %.• Conducted regular checks on network hardware and software to ensure optimal performance, resulting in a 20% reduction in operational expenses• Diagnosed and troubleshot alarms in the tower, leading to quicker issue resolution and minimizing downtime• Executed the hierarchical escalation matrix, ensuring timely resolution of critical issues and improving response time