Athul Vallath Email & Phone Number

Dubai, United Arab Emirates

Kozhikode, Kerala, India

• Provided prompt and effective technical assistance to clients through various channelsincluding phone, email, and chat.• Diagnosed and resolved hardware and software issues.• Configured and maintained routers, switches, firewalls, and other network equipment’s.• Monitored network performance and security, making proactive adjustments to optimizeperformance and mitigate security risks.• Designed and implemented network architectures to meet specific business requirements.• Configured and maintained Domain controller, Servers, Desktops, Printers.

Kozhikode, Kerala, India

• Designing and implementing new network solutions.• Installing, configuring and supporting network equipment including routers, proxyservers, switches, WAN accelerators, DNS and DHCP.• Configuring firewalls, routing and switching to maximise network efficiency andsecurity.• Troubleshooted PC/SERVER systems and peripherals such as monitors, networkingequipment, printers, and more.• Assessed system hardware and software and suggested modifications to reduce lag timeand improve overall speed.• Used diagnostic tools to identify hardware failures and replace non-functionalcomponents.

Kannur, Kerala, India

• Provide Desktop support functions including visiting the end user area to research andresolve hardware/software/connectivity issues.• Provided desktop support for a variety of business and software developmentapplications.• Provided desktop support to end-users and researched alternative solutions forhardware requirements.• Installed, configure and troubleshoot computer hardware, operating systems, networkconfigurations and software