Satnam A. Email & Phone Number

Toronto, Ontario, Canada

North York, Ontario, Canada

• Expanding HYC Design’s online presence through SEO techniques and ad spend increasing sales
• Improving the overall functionality and page speeds of the Shopify website using Liquid and HTML code decreasing website bounce rate and increasing customer retention.
• Delegating all daily marketing and operations-based tasks, such as curating social media posts, to 4 employees and ensuring an efficient and productive workflow.

London, Canada Area

• Assist with Western Entrepreneurship events and booths on campus
• Be knowledgeable regarding all aspects of Western Entrepreneurship programs, policies, and procedures in order to answer questions and direct students appropriately
• Collaborate with full-time staff to complete administrative tasks

• Developed a fully optimized Shopify website to establish HYC Design’s e-commerce business.
• Implemented Google Suite/Analytics and HubSpot CRM to track current and future customer interactions.
• Analyzed website and social media data to deploy effective marketing content leading to a 12% increase in sales for August

London, Ontario

• Provides technical support to students living in Residence at Western University and its affiliated colleges through the RezNet Hotline and in-person assistance.
• Wrote detailed tickets to keep a record of customer service interactions and ensure quality service
• Contributed to a positive team environment by working collaboratively with co-workers and assisting with difficult transactions, which led to recognition from senior supervisors for team working abilities.

Brampton, Ontario

• Worked with lead staff to assist with Salesforce and Pardot implementation and maintenance.
• Gathered data and analyzed results from Pardot, Salesforce, and Google Analytics to gain business insights and resolve any data discrepancies.
• Presented findings to management that assisted in increasing Q1 revenue through the re-acquisition of multiple international customers

Brampton, Ontario

• Oversaw kitchen and store safety by actively ensuring that employees were following correct procedures leading to a 100% success rate on all health inspections.
• Increased quarter-over-quarter revenue by 25% by shifting marketing expenses to a different medium that better aligned with Nanak Sweets target market.

Mississauga, Ontario

• Traveled between YYZ3, YYZ4 & YYZ6 location to ensure production processing of products by overseeing the operations of storage facilities
• Fostered long term relationships with the management; coordinated with management to initiate tasks and report about production quality.
• Recognized as a strong team player; chosen by the management to train new employees

Brampton, Ontario

• Operating a cash register by scanning items across an electronic scanner to record price, compile printed list, and display cost of the Customer's purchase, tax, and rebates on the monitor screen.
• Assisting Customers with the bagging and loading of their merchandise.
• Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.

Bachelor'S Degree, Management And Organizational Studies - Consumer Behaviour, Minor In Economics, 3.7/4.0

Ontario Secondary School Diploma, Honors

Activities and Societies: DECA, Sikh Students Association Club, Math Tutor.