Responsible for managing a growing Live-in care package portfolio which also involves building relationships with service users, their families and care professionals to ensure that outstanding care is delivered. This includes Customer satisfaction visits to service users homes to resolve any issues that they may have or to enhance their experience with the care services being received. Also responsible for scheduling Care workers into work to ensure continuity for service users while ensuring that requirements are matched to their skill sets.

Responsible for growth of POS/QR/Mcash and other collections products via merchant acquiring, channel productivity and efficiency while providing strategic and operational support at the regional level.- Develop business tracking reports for various acquiring channels and help monitor competition in the market.- Conduct regular sales training on products and sales opportunities.- Ensure compliance to approved regulatory guidelines for eBanking products.- Manage field Digital Support Agents (DSAs) to ensure effective POS/QR/Mcash installation, testing, deployment as well as merchant training and support.- Identify high/low performing merchants in the acquiring portfolio by daily transaction monitoring as well as conducting various analyses and developing initiatives/strategies to acquire the most profitable merchant type. - Attend performance review meetings with product teams and other stakeholders.- Liaise with Payment Terminal Service Providers (PTSPs) and other support vendors for efficient set-up, customisation, monitoring and support.- Coordinate collections via various channels for special events, schools, churches, public utilities as well as State and Federal taxes (IGRs).

Provided wholesale, retail, advisory, investment and transactional domestic banking services and products to individuals, key officers of businesses, institutions and organisations.

Led a team of Personal Banking RMs to launch, implement and drive flexible and personalized financial products to achieve maximum growth and profitability in Oyo Area.

I was able to maximize the profitability of the branch and led the branch team in creating a culture of excellence in service and branch operations through viable customer acquisition, retention and referrals to business partners as well as other marketing and outside calls that were result oriented making the bank financial products preferred and trusted via effective sales techniques and friendly dispositions.

customer services, cash operations, clearing representative, funds transfer/ western union Rep, treasury and investment, accounts reconciliation etc