Main Duties: Lead a team of for management of client portfolio on FBL payments/collections portal Responsible for review & updating SOP and process manual regarding Cash Management Operations in coordination with relevant Business, Risk and Compliance teams Ensure operational processes are in adherence to local regulations and procedures as well as critical time frames Modified processes to ensure efficient management of projects and seamless service to clients. Oversee processing and management of daily operations of Onboarding team and Static maintenance to ensure all tasks are completed as per Regulations / SOPs and SLA.Achievements: Successful implementation of bank new payment portal for customers. Involved in end to end testing & UAT’s

Major Responsibilities:Worked as Hub Operations Manager, supervising the whole Branch operationsCoordinating with windows operations team, regarding problems and queries and ensuring smooth running of their operationsTo monitoring the cash & clearing transactions & cash transportation from cash cellRemittances, ISB window operations at conventional branches, FCY Operations, ATM managementResponsible for the successful conduction of Audit whether external of internal.Branch Administration and HR Matters Officiated as Acting Branch Manager various times efficiently handled administrative and logistic matter of the branches

Major Responsibilities:Developed, handled, coordinated, and implemented product promotion activities, marketing functions and organizational communications, for the purpose of supporting the goals and objectives of UBL AmeenHandling Corporate Communications regarding Islamic banking DivisionIdentified, negotiated and developed relationships with external agencies, vendors and suppliersHandled outdoor activities like Billboards, Branch Signage, Visa Debit Card Branding, stand alone Branches Branding, windows branding Merchant BrandingLiaison with VISA Team and ensure the compliance and operations of Visa Debit cardClosely working with General Services Division to launch new branches

Major Responsibilities:Managed the ATM Settlements Unit (one-link and m-net)Inter branch Reconciliations and also guiding branches how to reconcile their ATMs Worked in System Security unit and managed user ID's of staff, their roles, opening of GL accounts etcCoordinated with Reconciliations unit helping them to reconcile disputed transactionsCoordinated with Compliance dept for making sure that all the ATM activities are meeting the SBP guidelines