Atif Butt Email & Phone Number

Documents reported problems in IT tracking system and provides first level support to customers. Provides exceptional customer service and is able to multitask. Analyzes reported problems and assigns a severity based on department service levels. Troubleshoots problems in system applications and standard workstations. Communicates status of open problems.

• Working with accounting software to manage 14 Apartments
• Schedule Tenant repairs
• High tenant retention rate
• Customer Consultation
• Strong emphasis on customer satisfaction

Shelton Connecticut

• Excelled at providing support through Phone & Remote assistance for our Business and Residential customers.
• Reached the maximum Technical support level within a year of hire.
• Received multiple quarterly awards for excellence in service
• Accomplished ranking in the top 10% and ranked in the single digits for highest performance
• Accomplished problem resolution of issues with Microsoft and Apple/MAC Operating Systems (including but not limited to DOS, Windows 10/ 8 / 7, Vista, XP, Mac OS X, 10.x) as well as Internet communications, and.
• Documented, tracked and monitored incidents using Remedy Ticketing System.

• Troubleshoot Networking (RF Troubleshooting, email, DHCP Server, routers), Systems (Hardware, Software, Operating Systems, New Technology) and Communications.
• Troubleshoot Microsoft and Apple/MAC Operating Systems (including but not limited to DOS, 2000, XP, Vista, Windows 7, Windows 8, Windows 10, OS 8.x, OS 9.x, OSX) as well as Internet communications, and protocols.
• Troubleshoot technical support calls from Optimum Online / Optimum Voice Business and Residential customers using the supported software/hardware within departmental productivity and quality standards.
• Guide customers through established troubleshooting procedures to identify and resolve technical problems.
• Used multiple systems simultaneously including but not limited to trouble ticket databases, customer databases, troubleshoot software, etc. to record data and create notations in customer’s account records.

• Customer care & service
• Take Orders and serve customers
• Work on Register and handle cash
• Run store for its day to day needs as well as assign work to employees
• Preparation of food and cooking
• Work in a team environment on a daily basis

• Assisted Tenants and Landlords in repairs.
• Customer care and service.
• Handling collection of fees & making bank deposits
• Working with accounting software to manage 234 Apartments on this property as well processing payroll.
• Making daily work schedules for maintenance staff.
• Supervising the maintenance staff as well as hands on work with the staff to help teach them new jobs or to increase work productivity.

• Assisted tenants with repairs within a timely manner
• Accomplished long term tenant retention rate
• Customer care & service
• Rent Collection & making Bank deposits
• Make daily work schedules for maintenance staff
• Established best practices for our maintenance staff