Atif Ehsan Email & Phone Number

Lahore, Pakistan

Technology Integration- by working with the technology department to create the tools as per the customer needsIntegration of Sales & Marketing - by working with the marketing department to find leads that will turn into valuable assets, and/or by creating and implementing lead generation campaigns and monitoring their successIntegration of Training &.

Lahore, Pakistan

Managing 3 Software as a Service (SaaS) products (ROZEE.PK; MIHNATI.COM; NASEEB.COM).Reporting broken flows, suggest fixes and advise on improvements.Handling Database and CRM SoftwareResponding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.Providing Pre and Post-Sales Support to customers over emails.

• Identify new marketing opportunities
• Completing competitive analysis for maintaining the company competitor advantages
• Generate reports that analyze competition and customers
• Monitoring and tracking website messaging and competitive advertisements
• Providing daily CRM reports using excel spreadsheetsIntegrating market research information with the company system to develop new leads

Pakistan

• Responsibilities:Finely handled customer inquiries, complaints, billing questions and payment extension/service requests as well as smartly calmed angry callers, repaired trust, and successfully designed best-option.
• Managed a high-volume workload within a deadline-driven environment.
• Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.