Priming root cause analysis and following up on problems with other team.Log, track, escalate and update calls through the Remedy.Deal technical queries of the valued clients related to Internet, cable TV and Phone services.Work on Level-1 and 2 support on internal and external clients queries and all activities are performed accordingly and in timely manner.Managing Workload at the macro level and see through the overall.Escalate the issues to the internal relevant department.Handle the calls of irate customers and support with the appropriate actions according resolution of customers complains.

Deployed on client for client support in that phase:I was responsible to maintain & troubleshoot the existing database.

• Perform full recruitment cycle from job creation to salary negotiation to hire applicant• Draft and Posting vacancies in wide range of media.• Pooling and screening applications and conduct interviews with short-listing candidates.• Review and discuss initial interview feedback with hiring managers to conduct and arranging next round of interviews.• Maintaining candidate database over in-house build application for solicited and unsolicited resumes.• Performing new hires’ verifications, reference checks, and personnel file management.• Generating Monthly Reports-MIS for vacancies and interviews.• Responsible for maintain Attendance & Leave Record on monthly basis.• Implement policies and procedure on the employees.• Formulate the pre-screen questionnaire with the discussion of concern department lead.