Atif Rahim Email & Phone Number

Doha, Qatar

• Serve as the primary point of contact for Hospital Staff IT issues and requests.
• Efficiently managing IT Service Desk incidents and requests using ITSM best practices, consistently meeting or exceeding established SLA targets.
• Deliver exceptional technical support over the phone, demonstrating strong communication skills and maintaining a professional demeanor at all times.
• Effectively communicate complex technical information both orally and in writing to staff of various technical backgrounds.
• Adeptly manage workload fluctuations, maintaining productivity during quieter periods and efficiently multitasking during peak times.
• Utilize Active Directory knowledge for user account management, including password resets and technical troubleshooting of access issues.

Doha, Qatar

• Designed and implemented efficient IT Infrastructure, covering hardware and software configurations.
• Resolved hardware issues across various equipment to maintain operations.
• Executed upgrades and maintenance with minimal disruption.
• Ensured data integrity through regular backups.
• Managed Microsoft 365 administration, including user management and security.
• Administered IP telephone and CCTV camera systems.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Troubleshot and resolved gaming machine hardware issues.
• Installed, configured, and maintained gaming hardware for optimal performance.
• Performed regular maintenance on gaming machines.
• Provided technical support to gamers and developers.
• Managed gaming hardware inventory and documentation.
• Collaborated on procurement of gaming components and peripherals.

Islāmābād, Pakistan

• Installed and configured hardware and software.
• Identified issues through effective customer communication.
• Guided customers through solutions, ensuring satisfaction.
• Conducted repairs and replacements as needed.
• Managed multiple cases concurrently.
• Evaluated new technologies.