EOS Implementation and Coaching:Lead the implementation of the EOS framework across the organization, ensuring that all teams understand and adopt EOS tools and principles.Train and coach the leadership team and department heads on EOS best practices, including effective meetings, accountability structures, and data-driven decision-making.Meeting Facilitation and Alignment:Facilitate regular Level 10 Meetings with the leadership team, ensuring that meetings are productive, focused on key issues, and aligned with company goals.Oversee quarterly and annual planning sessions to set company-wide goals (Rocks) and ensure alignment with the overall vision and strategy.Scorecard and KPI Management:Develop and maintain a scorecard that tracks key metrics for each department and the overall company. Ensure that metrics are reviewed regularly to drive accountability and performance.Work with department heads to establish, refine, and track KPIs that align with business objectives and provide visibility into progress.Issues Management and Problem Solving:Establish and maintain an issues list to capture obstacles and barriers to growth. Facilitate problem-solving discussions to identify root causes and develop actionable solutions.Ensure that issues are prioritized, addressed, and resolved promptly to maintain operational momentum.Organizational Structure and Accountability:Develop and maintain an Accountability Chart that clearly defines roles, responsibilities, and reporting lines, ensuring alignment with the company’s vision and growth strategy.Regularly review and adjust the Accountability Chart to reflect changes in the organization and to ensure the right people are in the right seats.Process Optimization:Help department heads document and optimize core processes that drive the business, ensuring consistency, scalability, and efficiency.

Project Management:Oversee High-Ticket Client Projects: Manage all client deliverables, timelines, and quality standards for high-ticket clients, ensuring satisfaction and excellence in service.Project Management, Task Templates, Prioritization, Airtable, Naming Conventions & Workflow: Maintain an organized structure of tasks, projects & templates, setting priorities based on project deadlines, client needs, and internal goals.Timeline Management: Ensure all projects are delivered on time, within scope, and according to budget.EOS/Traction Implementation:Accountability to Traction & EOS: Hold the entire team accountable to the EOS framework, including Rocks, Scorecards, and performance metrics.Quarterly Planning & Rocks Management: Lead the team in setting, tracking, and achieving quarterly Rocks. Facilitate strategic quarterly and annual planning sessions.Weekly Meetings: Lead Level 10 (L10) meetings, ensuring all agenda items are addressed, issues are solved, and the team is aligned with goals.Performance Reviews: Conduct regular performance reviews, ensuring team members meet their goals and adhere to company values and Rocks.Team Leadership:Team Collaboration: Ensure all departments (sales, marketing, operations, and content teams) are working together efficiently and are aligned with the company vision.Performance Accountability: Monitor the team’s performance, including setting up regular check-ins to ensure projects are on track and KPIs are met.Problem Solving: Identify obstacles or bottlenecks within the team or processes and develop solutions to improve workflow and productivity.Onboarding & Training: Assist in onboarding new team members and providing them with the tools and training they need to succeed within the EOS structure.

Oversee strategic business initiatives, from development through successful execution, under the guidance of senior leadership and department heads Push business partners to make decisions where the area of the business is stuck Push the executives to make decisions around drop / defer/delegate / do in executive meetings to run the operations smoothly Assist and communicate with executives in decision-making, program/project management, and initiative implementation Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them Improve current processes and optimize organizational procedures for efficiency and productivity Providing tactical support to implement ideas Working with leadership to deliver, monitor and communicate progress toward goals Identifying and helping solve core problems or opportunities within business processes Providing Chief Executive and other senior leaders with insight and analysis on the company’s operations Assessing risk when business decisions are made Providing support and oversight for special projects and initiatives Planning, coordinating, and leading meetings and workshops Identifying and providing recommendations on improvements across the organization Underwriting, designing and implementing the meeting's structure Identifying / improvement for service delivery activities to maximize our value to the client’s satisfaction

- General Operations Management of the company - Remote team and on-site office management- Projects planning and deliveries- Quality Management Systems Audit - Technology and business enabler

Processess and procedures writing. SOP and workflows creator Quality management systems Leading the customer care team.Collecting rent and other property fees from tenants and individual owners.Meeting potential tenants, showing them the property, and assessing their applications in accordance with the company's T&C's.Advertising vacant properties and hiring a leasing agent to find tenants as needed.Leveraging the operational cost with the best quality services.Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate.Managing the customer care team to minimize the complaints and achieving more than 90 % customer satisfaction.Tenders, pre-qualification, and selection of right contractors.Changes in policies and procedures according to ISO 9001: 2008 QMS standards.Quarterly evaluation of service providers/contractors/suppliers.Presenting yearly financial operational budgets.Investigating and resolving property complaints and rental violations.

Prequalification of Vendors and services providers in the Facilities Management sector. Leverage the comparison of the best prices between the vendors and service providers.Monitoring and maintaining procurement mechanisms of documentation.Procurement of industrial spares for HVAC chillers, generators, fast consumables, industrial equipment, office stationery within Saudi Arabia, and overseas manufacturers.Negotiations & selection of services providers such as janitorial services, pest control services, maintenance services, security services, I.T services, Oils services, and many more to provide our clients in KSA.Submission of pre-qualification documents to the clients in Saudi Arabia.Management of store stock inventories for six projects in TAM software. Analysis of prices and services for Vendor performance.Maintaining and updating the preferred vendor's logs.Presentations to the clients for offering procurement services on behalf of DTZ Saudi Arabia.Monitoring & maintaining clients' satisfaction via delivery on time, vendors' professional services.Strategic planning for improvements in the procurement departmentAdditional KPI Internal Audit quarterly for DTZ Saudi Arabia.Store inventory analysis through Total Asset Management.Strategic planning for TAM software improvements and errors. Supply chain management and warehousing supervision.

Controlling of all incoming and outgoing documents in the QA/QC.the department, e.g. daily QC inspections, RFI’s, Transmittals for communicationwith Saudi Aramco.Statistical analysis for production of RFI’s (Request for Inspection) daily andgiving appreciation (QC of the month).updating all logs for conducted RFI’s.Filling all the QA / QC department documents according to Saudi AramcoStandards.Requisition of requested material for the department from Administration.Inspection of NCR’s (Non-Conformance Report) and advise QC and QAinspectors to rectify ASAP.Schedule QA/QC team Bi-weekly meetings with Saudi Aramco.Surveillance of total completed, pending, ongoing RFI’s and follow up with QCinspectors complete their tasks on time.Correspond with the procurement department for material requisition andmaterial inspection.