Atif M Email and Phone Number

• Led Digital Transformation of healthcare Centers (Primary, Specialist, and Surgical Centers), improving both patient and provider experiences by implementing digital solutions achieved through seamless integration of digital infrastructure, technology, and Industry expertise.• Set up a New Global Operations center in Bangalore, India, in 90 days, built remote/virtual support services (24x7), transitioning 88 % of front/back-office services in 2 years. • Optimized digital health ecosystems (Process, Rev, Communications) to the cloud, bringing consistency, improving quality of care, efficiency, coordination between support staff and clinicians, and overall patient experience.o Designed and implemented an End-End Process workflow-based centralized delivery model for front-end, clinical, and revenue activities with KPIs / SLAs, resulting in 40 % efficiency with revenue growth of 14 %. o Migrated client-server rev application to the cloud, integrating via API with cloud EHR; collection times improved by 24 %.o Established a centralized portal with access to all policies, regulations, and procedures that adhere to regulatory and quality standards.o Replaced communication tool from Cox to RingCentral, improving coordination between clinicians, support staff, and overall patient experience.

Co-founded Health Cloud Ops - 360 deg Patient Health Application Consulting Roles advising Digital Transformation, Optimization of Global Operations, Technology Solutions, and Netsuite Implementation for Accountable Health Care ( ACO) provider Prime Health Care (Dallas), Connection MD ( Las Vegas), and Independent Health Care Centers.

• Established the Center of Excellence (COE) involved with assessment, orchestration, and acceleration of critical deployments.• Managed techno-functional customer success team of managers, consultants (~80 % certified) located in North America, Manila, expanded operations to Uruguay and Brno (Czech).• Grew ERP & CRM practice by building business process accelerators & re-usability in customized solutions delivery .• Improved the methodology by introducing role-based use case implementation resulting in smooth UAT phase.• Consistently met/exceeded goals for hiring, utilization, cross/up-sell services were delivering high CSAT/ NPS.

• Sales Cloud / CX: Managed 3 Global teams for Key Applications, Automation, Operations.  Coordinated with Customer success team to transition customers from On-Premise to Cloud/SaaS.  Facilitated in Oracle Consulting accelerate customer implementations by automating critical customer flows.  Collaborated cross-functionally to help with continuous improvements in architecture, tools, and processes.  Implemented redesigned automation framework to support 20 + teams with ~70 k tests. • Siebel CRM: Managed All Industry Vertical Applications, Platform & Automation teams. Represented Organization in Release Executive team for release 8.x, Co-Managed Release & Program Management. Optimized Horizontal, Vertical, Platform test suites 30 % by refactoring test suites and related data ecosystems  Improved quality driving transformation project converting all tests into use cases with root cause &, closed-loop analysis.Siebel Systems Inc , Engineering Manager 03-06 (acquired by Oracle America Inc)• Managed Horizontal Applications for seven core products: Sales, PRM,Call Center, Service & Financials,Incentive Compensation,Common Components.• Refactored all Applications into modular, reusable suites, resulting in improved product verification.• Co-Invested to build partner resources with IBM India, Symphony Teleca (Harman) for quicker time to market.Motiva Inc ,(acquired by Siebel Systems Inc) , Engineering Manager, 01-03• Led quality & release, collaborated with development, consulting teams to get first 100 + Customers live. • Setup an offshore team in Hyderabad, India, influenced hire, enabled, and established 24x7 operations in 90 days.• Facilitated in validating essential customer flows by collaborating with services/customer success team