-Spearhead B2B sales efforts for solar project solutions, focusing on acquiring new clients and expanding market reach.-Develop and implement strategic sales plans to achieve and exceed sales targets, consistently delivering exceptional results.-Identify and cultivate relationships with key decision-makers and stakeholders in target industries to drive business growth.-Collaborate closely with internal teams to customize solar project solutions according to client requirements and ensure seamless project delivery.-Conduct market research and stay abreast of industry trends to identify new business opportunities and capitalize on emerging market demands.-Negotiate contracts and agreements with clients, ensuring favorable terms and mutually beneficial outcomes.-Provide ongoing support and consultation to clients, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.-Prepare and present sales reports, forecasts, and analyses to senior management, offering insights and recommendations for business optimization.

-Reporting to the directors of service Quality, primary responsible of 30,000 internal customers & all external customers.-Oversee all day-to-day activities related to warranty and startup processes, ensuring alignment with company standards and customer expectations.-Recruit, train, and coach customer service staff, set job expectations, and conduct performance reviews.-Investigate and resolve intricate or long-standing customer problems escalated from office teams or call centers.-Develop and implement strategies to improve customer satisfaction and retention.-Experience in utilizing CRM systems to manage customer interactions, track support cases, and enhance overall customer experience-Monitor and manage performance indicators such as resolution times, product quality, warranty costs, and failure rates-Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs)-Maintain professional and efficient relationships with business partners (AWS/CWS/Vendors)-Coordinate with logistics & Supply chain team for timely delivery of Spare parts & Finished goods-Data analysis to reduce warranty cost-Ensure to achieve Parts sales target along with inventory turnover-Maintain proper branch warehouse inventory for smooth operations including FEFO implementation.-Present sales, Revenues, Expense report & realistic forecasting to Head office.-Provide monthly performance feedback to address performance Gap & manage performance improvement-Reconciliations of Monthly regional financial reporting’s -Provide Technical direction to factory on basis of problems occur in fields also collaborate with cross-functional teams, including product development, logistics, and quality assurance, to address customer issues and ensure seamless coordination-Maintain best H&S environment leads to achieve zero accident at customer service locations

-Liaised with maintenance & quality control of Caterpillar Earthmoving Machinery, Power Generation Equipment’s and static equipment-Overhauled Gas & Diesel engines of (34, 35& C series up to 3MW), Perkins & Olympian Gen. Placed (7KVA to 300KVA), inspection of Turbochargers and pumps and auxiliary systems-Provided on-site technical support and troubleshooting for mechanical systems and equipment in various environments-Conducted inspections, maintenance, and repairs to ensure optimal performance and reliability of machinery.-Collaborated with cross-functional teams to identify and resolve complex technical issues, ensuring minimal downtime and maximizing productivity-Implemented preventive maintenance programs, resulting in improved equipment lifespan and reduced maintenance costs-Coordinated with clients and stakeholders to understand their requirements, address concerns, and provide effective solutions-Prepared detailed reports and documentation of field activities, including work performed, observations, and recommendations for future enhancements-Demonstrated adaptability and resilience in managing projects in diverse locations and challenging conditions-Provided training and guidance to junior field engineers, fostering their professional development and knowledge transfer-Ensured compliance with safety regulations and best practices, maintaining a strong focus on workplace safety and risk mitigation