Atif Razzaq Email & Phone Number

Australia

My responsibilities include:** Communicating and collaborating with internal teams including Project Manager, Technical Solution Architect, SMEs at various stages of Solution Delivery to the customer.** Interacting with the Customers/Partners during various stages of Solution Delivery e.g. requirement gathering, implementation, deployment etc** Responsible for implementing the designed solution agreed with Client and Solution Architect around different Salesforce Products and Clouds: Marketing Cloud, Sales & Service Cloud, Tableau CRMTech: Oracle PLSQL, Javascript, AMPScript, SOAP API, REST API, MC Audience Builder (Big Data), Apex, SOQL, SAQL, Visualforce, Interaction Studio, CDP, Journey Builder, Automation

Melbourne, Australia

With “Customer First” approach, I continued excellent Customer Support from my previous role, for various component of Marketing Cloud (MC). My responsibilities include:** Customer Dev Support of various applications/components of Marketing Cloud e.g. Email, Mobile, Journey Builder, Automation Studio, Cloud Pages etc, troubleshooting the issues and suggesting resolutions.** Helping Customers with AMPScript, Server Side Java Script, Soap APIs, Rest APIs, Fuel SDKInteracting with backline teams over complex issues/bugs with technical documentation** Contributing to Knowledge Base and mentoring new starters and junior teams about Product** Suggesting solutions/workarounds to customer if not available in out-of-box Product Tech: MSSQL, SQL, SSJS, AMPScript, SOAP API, REST API, FuelSDK

Pakistan

Trivor Software was working in partnership with VISA Inc., providing Product Support and Development/Enhancement services to Visa’s Telecom Client, Telenor Pakistan for its Mobile Banking Service branded as EasyPaisa. My responsibilities were:** Analyzing the problems raised by the client for RCA and providing their fixes if required** Code and Data Model Analysis/Review for both support and continuous improvement purposes** Development of new features and integrating into the existing system after Unit Testing** Work load planning, Team Capacity building through training session, Roaster Planning, Performance Reviews** Interaction with client for case reviews as per SLA. Internal team interactionTech: J2EE (Web Framework), Spring(IoC), Hibernate, Oracle, Tomcat, SQL, JUnit

Pakistan

I led the team working on the development of Hospital Management System Product. My responsibilities included:** Development of Products throughout all the phases of SDLC including research, PoC, producing requirement and functional specifications** Selection of right Tools and Technologies e.g. Web Servers, Programming Languages, Frameworks etc** Communication with Client for the Project Proposal, Requirements, Cost Estimation, Customizations, Deployments and SupportTech: J2EE(Web), Spring (IoC), Hibernate, Sturts2, MySQL, Tomcat, SQL

Lahore Pakistan

Working on the OSS/BSS product, Telecom Billing System, I successfully managed a team of developers for maintenance, enhancement and Support for the Product. I worked on numerous modules of the system and developed the customized solution for various domestic and international clients along with Support both onsite and offsite. My responsibilities included:** Communication with customers to identify the system requirements for a customized solution for different Telecom Business models based on underlying process flow which sometimes involved prototyping as well** Research & Analysis for future enhancements and transforming the findings into requirement specifications** Interaction with Customers for Support issues e.g. Bugs, Configurations** Looking after Support issues related to development teams e.g. Bugs** Team management, hiring new resources, conducting interviews, work load managements, arranging excursions and dinners with team members to provide a candid working environment. Performance Reviews** Coordination with Documentation Team for preparing User Manuals and How-To’s DocumentsTech: J2EE (Servlet & JSP), Tomcat, SQL, PL/SQL, Oracle, Stored Procedures, Linux, Asterisk PBX

Manama Bahrain

Working on Telecom Billing System, I worked on the Mediation Module successfully integrating different NetworkElement e.g. Switches. I worked on Etisalcom Bahrain Support Project for VoIP Billing, Hosted PBX Billing, InterConnect Billing and Third Party hosted ADSL Service Billing. I also took the opportunity to work on Asterisk and FreeRADIUS forANI based VoIP service. My responsibilities were:** Revamp the design of the Module/Application to improve the scalability and efficiency** Research, PoC and produce requirement and functional specifications with respect to billing requirements,when the module/application was extended to integrate with a new network elements** Preparation of application and database design, implementation using appropriate techniques and technologies** Coordination with the Support Team for the problems encountered by the customersTec: Java, J2EE, Tomcat, SQL, PL/SQL, Oracle, Stored Procedures, Linux, Asterisk, FreeRADIUS

Lahore, Pakistan

Transferred from Company’s Head Office in Glasgow UK, I was appointed as RnD Associate to continue working with therest of the team. I worked on Proof of Concept for the development of File Uploading application for Mobile Client.During this brief period, my responsibility was:** Proof of Concept for the new Products and new Modules for the existing ProductsTech: Java, J2EE, J2ME, Blackberry J2ME

Glasgow, United Kingdom

Responsibilities included Development of:** Virtual Push Plug-in in J2ME using Push Registry, as an enhancement in Mobile Email Client** Instant Messenger Server Side API’s for mobile phones, as a wrapper over Third Party Smack APIs using Java NIO APITech: Java, J2ME

Msc, Communication,Control And Dsp

-MSc dissertation titled “Playing Card Recognition" was based on Image Processing techniques. The purpose was to study the approaches.

Bs, Computer Science

Activities and Societies: Member of Softec Committee (A Software Competition held at the university on annual basis ) -As my undergraduate.