Atika Jain Email and Phone Number
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Accomplished professional with over 12 years of multifaceted experience in the Financial Industry, complemented by a tenure as a Customer Success Manager for the dynamic market of India and the Subcontinent. Adept at driving customer satisfaction and loyalty through strategic relationship management, I previously served as a Service Manager at SWIFT for the APAC region, spearheading initiatives to enhance customer service experiences.In my role as a Customer Success Manager, I have consistently demonstrated a commitment to enriching customer relationships, ensuring their success, and fostering long-term partnerships. This involved leveraging my background in service management to understand client needs deeply, address challenges effectively, and deliver tailored solutions. By leading the India Integration team, I honed my leadership skills and gained invaluable insights into orchestrating seamless transitions and optimizing operational efficiency.Furthermore, my foundation as a Quality Analyst, coupled with ISTQB certification, has equipped me with extensive expertise in QA processes and test methodologies, encompassing Agile and Waterfall frameworks. Notably, my tenure with renowned institutions such as JP Morgan Chase and BNP PARIBAS has enriched my understanding of industry best practices and standards. I am recognized for my exceptional communication skills, both written and verbal, as well as my ability to liaise effectively with stakeholders at all levels.Holds industry-relevant certifications including:** CSM (Certified Scrum Master)** ITIL Foundation** CAPM (Certified Associate Project Manager) from PMI.** ISTQB Certified My technical competencies encompass a comprehensive array of tools, scripting languages, testing methodologies, frameworks, and operating systems, underscoring my versatility and adaptability in diverse environments.-- Tools /Packages : QTP, QC, Selenium , JIRA, MS Office XP, Jenkins, Perforce, SVN, Toad-- Programming / Scripting Languages : VB Script, JAVA, HTML, Shell-- Testing Methodologies : Agile Methodology, V Model, Waterfall Methodology-- Database : SQL Server 2005 and 2008, Oracle
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Project Manager ApacSwift Oct 2024 - Present
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Senior Customer Success Manager India & SubcontinentSwift Jun 2022 - Oct 2024India- Customer Advocacy: Trusted advisor providing insights and recommendations to clients, advocating for their needs within the organization. Build Retention and Renewals Strategies: Develop and execute retention strategies, conducting regular check-ins to assess satisfaction and identify upselling opportunities.- Customer Onboarding and Adoption Planning: Lead client onboardingprocess, providing training and support for successful product adoption.- Collaboration and Coordination: Collaborate with cross-functional teams todeliver seamless customer experiences.- Customer Environment Health Monitoring: Monitor customer health metricsand proactively address concerns to maximize satisfaction and retention
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Service Manager ApacSwift Jun 2021 - May 2022IndiaService Manager for Asia and South Africa- Client Relationship Management: Spearheaded initiatives to maintain and strengthen client relationships, serving as the primary point of contact for key accounts. Proactively addressed client inquiries, concerns, and escalations to ensure a seamless customer experience.- Risk Management and Compliance: Ensured adherence to regulatory requirements, industry standards, and internal policies and procedures. Implemented risk mitigation strategies and conducted regular audits to maintain compliance and minimize operational risks.-Service Delivery Optimization: Implemented strategic initiatives to streamline service delivery processes, reduce response times, and enhance service quality. Regularly reviewed and refined operational workflows to align with industry best practices and client expectations.-Product Campaign Managment: Organized and led SWIFT Productcommunity workshops across Uzbekistan, Kazakhstan, Georgia, Azerbaijan,Turkmenistan, East Africa, and Germany, enhancing regional understanding andadoption of SWIFT solutions through tailored educational programs.
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Senior Quality Assurance AnalystSwift Apr 2020 - Jun 2021- Develop comprehensive test plans and strategies, ensuring efficient resource management and adherence to quality standards.- Supervise test execution, track progress, and communicate effectively with stakeholders to address any issues or concerns.- Coordinate resource allocation, task assignment and schedule management for onsite team members to ensure timely project delivery
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Financial Service ConsultantSwift Jan 2018 - Apr 2020India- Project Planning and Execution: Expert in defining project scope, goals, anddeliverables; developing detailed project plans; and managing all phases frominitiation to closure.- Resource Management: Adept at allocating resources effectively, managingbudgets, and optimizing team productivity to achieve project objectives.- Risk Management: Experienced in identifying potential risks, developingmitigation strategies, and implementing contingency plans to minimize projectdisruptions.- Senior Quality Assurance Analyst - India & SubcontinentLead Quality Assurance: Committed to ensuring project deliverables meetquality standards through rigorous testing, validation, and continuousimprovement processes.- Agile and Waterfall Methodologies: Knowledgeable in both Agile andWaterfall project management methodologies, tailoring approaches to best fitproject requirements and deliver optimal results.- Requirement Prioritization: Expertise in prioritizing project requirements toensure the most critical needs are addressed first.
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Qa AnalystJ.P. Morgan Jun 2015 - Jan 2018Mumbai Area, IndiaResponsibilities - Conducting Demo during every sprint and contribute in retrospective meeting.- Co-ordination with different departments, internal / external stockholders and organize cross functional Training.- Automation Proof Of Concept (POC) with Selenium and QTP- Creating Page Object Model framework along with creation and maintenance of scripts.- Integration of automated test with Jenkins to support CI.- Maintenance and execution of manual and automated Test Cases.- Documented the Test Strategy for the project and Test Plan, Test Execution Report, Test - - Completion Report for every release. -
Test EngineerBnp Paribas India Solutions Private Limited Oct 2012 - Jun 2015Mumbai Area, IndiaMy responsibilities were- Collaboration with testers and developers and prepared test plans.- Execute various types of tests like smoke & functional, database test of the application.- Drive and participate the meeting like daily scrum call, product backlog, product refinement meeting - Updating Tool like Jira, ALM, QC with requirement and stories.- Integration testing to test end to end functionality of modules.- Worked with Business Analysts to define and design test scenarios and test data. -
Trainee Software EngineerAtidan Technologies Pvt Ltd Dec 2011 - Jun 2012Mumbai Area, IndiaMy responsibilities were- Creation of Hybrid framework with QTP - Creation and maintenance of scripts using descriptive programming. - Maintenance and execution of test cases. - Responsible for conducting smoke, functional, regression testing as well as ad-hock testing. - Creation of all the documents which required to support Software Testing Life Cycle like Test plan, Daily execution report, test completion report etc
Atika Jain Skills
Atika Jain Education Details
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Leadership And Strategic Management & Operation Supply Chain Management -
Svn SchoolA
Frequently Asked Questions about Atika Jain
What company does Atika Jain work for?
Atika Jain works for Swift
What is Atika Jain's role at the current company?
Atika Jain's current role is Project Management APAC | Senior Customer Success Manager India and Subcontinent | ITIL | Certified Scrum Master (CSM) | Certified Associate Project Manager (CAPM)| ISTQB Certified | MBA-WX NMIMS.
What is Atika Jain's email address?
Atika Jain's email address is at****@****ail.com
What schools did Atika Jain attend?
Atika Jain attended Svkm's Narsee Monjee Institute Of Management Studies (Nmims), Rajiv Gandhi Prodyogiki Vishwavidyalaya, Svn School.
What are some of Atika Jain's interests?
Atika Jain has interest in Children.
What skills is Atika Jain known for?
Atika Jain has skills like Quality Center, Manual Testing, Test Automation, Test Planning, Test Management, Regression Testing, System Testing, Sql, Microsoft Sql Server, Qtp, Vbscript, Hp Qtp.
Who are Atika Jain's colleagues?
Atika Jain's colleagues are Subhendu Sahu, Bryan Robinson, Rajesh Kanamarlapudi, Michel Mozzon, Hallie Hoo, Jason Richter, Vladan Novak.
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Atika Jain
Team Leader – Recruitments At Spectral Consultants. Enhancing Clients Business Transformation By Virtue Of Human Capitalization.Delhi, India -
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