Atika Tabassum, Csm, Sa, Msmit Email & Phone Number

Beverly Hills, California, Us

Lead 15+ different cross-functional teams to develop and launch a new line of business for Ticketmaster resulting in new sources of sales for the company that is over 10 million dollars a yearCollaborated with stakeholders to define and refine project scope, ensuring successful project delivery within budgetEstablished a risk management process that identified and mitigated risks in a timely manner, resulting in 100% of the project delivered on-time per contractual dates. Utilized Agile and Waterfall methodologies to ensure project deliverables were met within set timelinesDeveloped and implement strategies to improve team collaboration and communication, resulting in increased productivity and efficiency in delivering projectsImplemented a risk management process that safeguarded project timelines, achieving 100% on-time delivery.Enhanced project tracking via JIRA Plans, optimizing resource allocation and project efficiency.

Mclean, Va, Us

Managed Agile delivery leads guiding development of mobile app features for iOS and Android apps, and provided coaching on Agile practices. - Led development of a new feature that enabled users to photograph receipts in the app and attach them to transactions or pending transactions, enabling users to manage receipts within the app. - Collaborated with Marketing and Product teams on articulating the value proposition of features for the Small Business Credit Card to enhance marketing. - Standardized the mobile release management process to ensure quality delivery of products and reduce bugs.- Created a dashboard using JIRA Rich Filters to identify and track mobile app accessibility issues, streamlining a tedious manual process and improving transparency into accessibility compliance to avoid fines.

Mclean, Va, Us

Managed a team of Scrum Masters and oversaw teams in product delivery, with a focus on the Eno virtual chatbot. - Guided teams in delivery of the Eno chatbot built to answer questions about user account data. Introduced a self-service portal to streamline the process for staff to add new information to Eno’s database. - Drove adoption of JIRA Align tool to automate reporting and provide visibility to leadership. - Mastered complex facilitation and dependency management techniques to drive planning, collaboration, and coordination across teams and departments.

Mclean, Va, Us

Planned and facilitated migration of on-prem data and applications into AWS cloud, the second largest migration in Capital One’s history. - Collaborated with Product Managers, Program Managers, UX/UI Designers, and Developers to execute on products by understanding product’s vision and driving early acceptance testing.- Managed and coached engineering teams on delivery controls/compliance to minimize operational/reputational risk.

Worldwide, Oo

Role: Scrum Master/Function Lead-Manage an Agile team of nine-Ensure all Agile ceremonies are conducted and followed-Manage the Product Backlog and prioritize for the DevOps Initiative - Ability to be cross functional across various application Role: Project Execution Consultant -Manage several development projects within RRP through the SDLC process-Create baseline schedule and help maintain schedule -Coordinate technical meetings with developers and business -Create/Update Milestone readiness documentation-Understand and follow ELC process Technical Environment: MS Project and Informatica (ETL Development)Role: Project Coordinator/Project Manager (PCPM)-Manage the CHCS Change Packages throughout the ICCB process and responsible for the integrated master schedule for CHCS weekly-Manage the team and ensure all processes are followed for Change Packages and support the Product Owner and team with taskers-Assisted in updating project status and prepare documentation for project, performed monitoring and tracking of milestones, and reported metrics through Service Level RequirementsTechnical Environment: Legacy System Support, SERENA, and MS Project

Rockville, Md, Us

Client: FEPOC CareFirst Data Analytics Team• Creating and maintaining MS Project to maintain the resources and dependencies of tasks• Responsible for managing testing phase of Data Analytics Project and customizing ALM layouts• Understanding problems and taking ownership of issues and working with the team to bring issues to resolutions• Maintaining SharePoint sites for documenting project initiatives, issues, and/or milestones as well as create project specific sites, lists, and libraries. • Facilitating stakeholder communication of project status and quality to ensure stakeholder satisfaction• Leading team of 6 in healthcare data analytics for BCBS

Rockville, Md, Us

Client: FEPOC CareFirst• Performed monitoring and tracking of milestones, and reported metrics through Service Level Requirements • Helped create SOPs to improve the business processes within PMO• Eliminated access processes and cut down the process by half with BPR• Delivered weekly project updates presentation and operational meeting agenda & minutes. • Ensured adherence to project goals and timely submission of project deliverables

Charlotte, Nc, Us

• Worked with teammates in the BI department to improve efficiency by updating and documenting changes to metadata• Compiled queries to develop cross-reference checks to ensure data integrity• Produced workflows to capture processes and exposed potential weaknesses to drive business decisions• Validated, structured, and loaded reference-data to DB2 databases

• Translate data for clients to help meet business objectives • Create training documentation to maintain data cleansing for Master Data Management• Determine data issues in existing data and recommend solutions• Discover new data to help improve business processes•Analyzed master data for new locations to help meet business objectives and drive more sales revenue•Created training documentation to maintain data cleansing in master data management •Completed data validation and diagnostics to ensure uncontaminated data•Created process flow diagrams to understand the data sources of five different systems and present to management

Us

· Provide Project Management principles to plan, execute & finalize IT projects according to the Commonwealth of Virginia Project Management Standard with in scope, budget & schedule.· Utilization of risk and complexity to determine the degree of oversight and governance required in project initiation, detailed planning, execution and control, and closeout· Manage all aspects of a project to include report progress to plan, status updates, facilitate team meetings, create initial project plan through requirement & create project charter· Review functional/non-functional requirements, create communication & risk plan, update overall project plans· Help Develop task lists & estimates, create resource plans, review detailed design specifications, update project plans· Update project documentation & create project closure documents to include project tracking software· Identify, track, and resolve project issues including identifying project risks and ensure they are mitigated.· Ensure project change requests are properly identified, analyzed, and controlled· Assist in developing PMO process, procedures, and project templates

Richfield, Minnesota, Us

Assisted customers within the Precinct’s Standard Operating Platform (SOP). Providedinitial contact with clients and check in products for service. Performed basic testingto determine product needs and service solutions. Facilitated in-store sales, upgrades,installations and service. Performed tier one technical help needed for the customersover the phone.

Richfield, Minnesota, Us

Provided personalized service and exceptional level of expertise for customers. Handledall aspects of the sale including: completing customer contracts and warranties andreceiving customer payments, cash and credit card/check transactions. Developed,maintained and communicated strong, up-to-date knowledge of wireless products,accessories, pricing plans, and service features. Needed to perform level one diagnosison the wireless products.

Master’S Degree, Management Of Information Technology

Bachelor Of Science (Bs), Information Systems