Highly motivated and customer-oriented IT Service Desk Support Specialist with experience providing 1st line support for software, hardware, and business systems. Proven track record of resolving issues efficiently and effectively, both hands-on and remotely, for internal staff and external suppliers. Expert in Windows operating systems, Microsoft Office suite, and common networking technologies. Possess strong user administration skills in AD and Azure. Committed to exceeding customer expectations and delivering exceptional service.
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Jc Analyst/First L AnalystRaytheon Cyber Academy Sep 2022 - Sep 2023Manchester, England, United KingdomConduct security assessments to identify vulnerabilities and perform risk analysis.Analyzing Malicious Software and possible attack vectors via Information Gathering Tools (IP Void, Urlscan, MX Toolbox), Malware Analysis Tools (VirusTotal, Anyrun, Joe Sandbox), Threat Intelligence Tools (IBM X-Force)Give advice and guidance to staff on issues such as spam and unwanted or malicious emails.• Research/evaluate emerging cyber security threats and ways to manage them• Analysed the logs which are triggered in the SIEM solutionInstall and configure hardware and software components.• Upgrade systems to enable compatible software.• Install and upgrade antivirus software.• Test and evaluate new technology.• Perform tests on new hardware and software.• Diagnosing and Troubleshoot hardware and software issues.• Conduct security assessments to identify vulnerabilities and perform risk analysis.• Advise and implement necessary changes required to counter attacks or improvise security standards/servicesWindows Server & OS, Mac OS, Active Directory, Office 365, Networking, Hardware Support
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It Analyst/First And Second Line Desktop SupportFcolleges Jan 2001 - Jan 2019Microsoft Windows XP,7 and 10 (including Active Directory)LinuxMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook)Microsoft Office 365Networking Technologies (LAN/WAN, Wi-Fi, VPN, DHCP, DNS)VoIP Phone System TechnologyAzure Active Directory user managementSoft Skills:Excellent communication and interpersonal skillsProblem-solving and analytical skillsTime management and organizational skillsActive listening and customer service skillsAbility to work independently and as part of a teamStrong documentation and reporting skills
Alex T Education Details
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Merit -
Master Of Computer Applications - Mca -
Computer Systems Networking And Telecommunications
Frequently Asked Questions about Alex T
What is Alex T's role at the current company?
Alex T's current role is IT Analyst| First Line,Second Line Support|CompTIA Network+| Active Directory | Troubleshooting| CompTIA Security+|Azure 900|Azure Dev 200|ServiceNow |SAP | Azur Active Drictory|Microsoft 365 Admin.
What schools did Alex T attend?
Alex T attended The University Of Bolton, The Manchester Metropolitan University, The Sheffield College.
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