Anna Kent Email & Phone Number

Hammond, In

>Coordinate all daily operations of frontline service, enforce FERPA (Family Educational Rights and Privacy Act) and other federal and University policies, execute academic record services activities, direct the release and certification of academic records and University credentials, manage registration activities and processes including student eligibility, self-service registration service and problem resolution, course drop/add processing, and faculty grade submission activities>Supervise frontline services staff, monitor system, business process and automation activities, and serve as a campus resource and primary contact for federal compliance issues as well as resolving campus issues related to enrollment, grades, and academic records>Maintain working knowledge of Admissions, Financial Aid and Bursar business processes and collaborate with all to enhance student experience; will research problems; edit and audit records for discrepancies; and analyze and provide general problem resolution to staff>Contribute to the development and modification of new and existing systems by testing, evaluating, monitoring and documenting the services while in the development phase as well as providing evaluation and recommendations for modification once in production

Master'S Degree, Higher Education/Higher Education Administration

Activities and Societies: Alpha Kappa Alpha Sorority, Inc.

Bachelor Of Arts (Ba), Sports Management

Activities and Societies: WVU Women's Basketball Team Alpha Kappa Alpha Sorority, Inc.