Atim Augustine Email & Phone Number

Toronto, Ontario, Canada

Handle customer inquiries leveraging extensive energy industry expertise, advanced customer engagement strategies, and refined CRM techniques.Conduct calls to clients to verify and confirm contract details with precision and professionalism.Retain and strengthen customer relationships through deep industry knowledge and continuous training.Deliver clear, accurate, and timely resolutions to customer inquiries, ensuring satisfaction and trust.Analyze, address, and… Show more Handle customer inquiries leveraging extensive energy industry expertise, advanced customer engagement strategies, and refined CRM techniques.Conduct calls to clients to verify and confirm contract details with precision and professionalism.Retain and strengthen customer relationships through deep industry knowledge and continuous training.Deliver clear, accurate, and timely resolutions to customer inquiries, ensuring satisfaction and trust.Analyze, address, and complete daily reports with proactive problem-solving and strategic thinking. Show less

Mississauga, Ontario, Canada

• Maintain office facilities by liaising with cleaning services, managing office supplies, landlord.• Handle client inquiries via phone, email, social media, and in-person using CRM and ticketing systems and convert leads into consultations or sales.• Vet potential clients to assess fit for the organization's services or products, advise on pricing and payment plan information.• Coordinate and schedule virtual consultations for prospective clients using scheduling tools (Outlook… Show more • Maintain office facilities by liaising with cleaning services, managing office supplies, landlord.• Handle client inquiries via phone, email, social media, and in-person using CRM and ticketing systems and convert leads into consultations or sales.• Vet potential clients to assess fit for the organization's services or products, advise on pricing and payment plan information.• Coordinate and schedule virtual consultations for prospective clients using scheduling tools (Outlook, Calendly, Microsoft Bookings). Using Microsoft Teams to track tasks and deadlines.• Maintain detailed records of prospective clients/contacts in CRM systems and document notes.• Order & Payment Management: Assist with registration and payment processing, monitor orders, and address issues using in-house order management system. • Manage installment plans, requests related to payments i.e. cancellations, refunds, or transfers Show less

Markham, Ontario, Canada

• Database management and analytics • Retention of customer accounts and information dissemination • Relationship building, complex case management, and end to end resolution to develop and deepen new/existing relationships with clients. Ensuring customer/partner problems are handled appropriately the first time.• Handling a broad range of customer service transactions, providing information and/or advice on services, identifying cross-sell opportunities for products, and/or… Show more • Database management and analytics • Retention of customer accounts and information dissemination • Relationship building, complex case management, and end to end resolution to develop and deepen new/existing relationships with clients. Ensuring customer/partner problems are handled appropriately the first time.• Handling a broad range of customer service transactions, providing information and/or advice on services, identifying cross-sell opportunities for products, and/or solutions to existing or prospective customers.• Understanding customer needs as it relates to digital banking products and services and identifying opportunities to promote products and services.• Creating exceptional customer experiences by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively. Show less

Ontario, Canada

• Developed and delivered test preparation courses for IELTS, SAT, and ACT exams.• Instructed and supported students in improving their reading, writing, math, and language skills.• Created and implemented effective lesson plans, practice materials, and assessment strategies.• Helped students achieve their target scores by identifying their strengths and weaknesses.• Stayed current with test trends and formats and adjusted teaching methods accordingly.• Contributed to… Show more • Developed and delivered test preparation courses for IELTS, SAT, and ACT exams.• Instructed and supported students in improving their reading, writing, math, and language skills.• Created and implemented effective lesson plans, practice materials, and assessment strategies.• Helped students achieve their target scores by identifying their strengths and weaknesses.• Stayed current with test trends and formats and adjusted teaching methods accordingly.• Contributed to student learning, growth, and advancement using diverse tools including MS Suite, Zoom, MS Teams• Demonstrated academic competence in the subject area(s) and built a curriculum. Show less

Toronto, Ontario, Canada

Administrative Support:• Provide administrative support to the management team and staff.• Manage calendars, schedule meetings, and coordinate appointments.• Handle correspondence, emails, and phone calls in a professional manner.• Prepare and edit documents, reports, and presentations.• Assist in planning and organizing company events, conferences, and meetings.• Handle logistics, such as venue booking, catering, and travel arrangements.Office… Show more Administrative Support:• Provide administrative support to the management team and staff.• Manage calendars, schedule meetings, and coordinate appointments.• Handle correspondence, emails, and phone calls in a professional manner.• Prepare and edit documents, reports, and presentations.• Assist in planning and organizing company events, conferences, and meetings.• Handle logistics, such as venue booking, catering, and travel arrangements.Office Management:• Oversee the day-to-day office operations, including supply management and equipment maintenance.• Ensure the office environment is clean, organized, and well-maintained.• Coordinate with vendors and service providers for office-related needs.• Assist in budgeting and expense tracking for training programs and events.• Process invoices, purchase orders, and reimbursements.• Maintain accurate financial records and support the finance department as neededHR Support:• Assist in recruitment processes, including posting job ads, scheduling interviews, and conducting initial screenings.• Maintain employee records and assist with onboarding new hires.• Support HR initiatives and employee engagement activities.Client Services:• Serve as a point of contact for clients, providing information and addressing inquiries.• Assist with client onboarding and ensure all required documentation is completed.• Maintain positive relationships with clients and follow up on their feedback and needs. Show less

Nigeria

Administration: • Oversaw office environment of several departments i.e., facilities maintenance, contact center & front desk to support business activities.• Conducted health and safety, diversity awareness, and post-training audits and roadmaps.• Managed maintenance and vendors ensuring office and facilities were at optimal performance levels.HR Management: • Guided employees on performance-related matters, organizational planning, and recognition programs.• Supported… Show more Administration: • Oversaw office environment of several departments i.e., facilities maintenance, contact center & front desk to support business activities.• Conducted health and safety, diversity awareness, and post-training audits and roadmaps.• Managed maintenance and vendors ensuring office and facilities were at optimal performance levels.HR Management: • Guided employees on performance-related matters, organizational planning, and recognition programs.• Supported the development and administration of programs, procedures, and guidelines aligning with Corporate and Business priorities.• Developed, implemented and updated HR policies and programs to support the HR team's objectives.• Onboarding new staff and conducting training using learning management systems (LMS) and e-learning • Prioritized customer needs with HR and business unit heads to deliver effective solutions.• Fostered strong relationships with internal & external stakeholders and partners. Talent Assessment, Evaluation & Acquisition: • Developed effective strategies for attracting and sourcing top talent in alignment with organizational goals.• recruitment, selection, placement, and onboarding processes.• Spearheaded recruitment conducted individual and panel interviews, and monitored assessments to evaluate candidates' skills, qualifications, and fit for various roles.• Analyzed data for HR programs implementation i.e. for talent, performance, and organizational change needs. Assisted in managing employee programs and feedback initiatives, identifying areas for improvement to address skill gaps.Compensation & Benefits Management: • Attracted and maintained a robust compensation & benefits structure in line with organizational and municipal requirements. • Conducted HR Audit, created structured key performance indicators (KPIs), service level agreements (SLAs), standard operating procedures (SOPs), and performance appraisal to tackle outdated compensation policy. Show less

Nigeria

• Oversaw the opening & closure of the office daily, including spot checking IDs of janitorial staff, attendance/logs of staff, and vacation or personal time off requisitions and approvals for processing with HR Business Partner.• Managed end-to-end daily office packages deliveries and postings, email & print correspondence.• Collaborated with learning facilitators for scheduling, logistics (flights, hotels, venues), and other assignments.• Previewed and edited local promotions and… Show more • Oversaw the opening & closure of the office daily, including spot checking IDs of janitorial staff, attendance/logs of staff, and vacation or personal time off requisitions and approvals for processing with HR Business Partner.• Managed end-to-end daily office packages deliveries and postings, email & print correspondence.• Collaborated with learning facilitators for scheduling, logistics (flights, hotels, venues), and other assignments.• Previewed and edited local promotions and communication for training, mentorship courses, or other learning.• Maintained and updated client databases for networking events and reporting.• Kept track of the department's monthly inventory and restocking of essential items for the office.• Attended weekly meetings, recorded minutes & action points, and disseminated them to the organization. • Regularly organized and executed orientation and career growth initiatives.• Actively supported the HR Partner, internal & external clients (De Vere Group UK), vendors, & procurement.• Provided logistics support to the Central Booking Office for Spain, Switzerland, UK & Africa.• Supported the delivery of in-person and virtual training events, including kitting administration.• Coached peers and new LSA’s and responsible for projects within the ISTL’s new countries.• Served as a focal point for scheduling and coordination for IBM trainers and learners, including room/venue booking, external PR and promotion, collaboration, and execution.IBM Program Support:• E.X.I.T.E Camp for Girls (Exploring Interests in Technology & Engineering): Facilitator and Speaker• Corporate Character Workshop: Support of the Focal Point & support of both Corporate Characte• Women’s Enterprise Challenge Mentor – Mentee Program: Support and focal point for training materials• Taking the Stage Face to Face Workshop: Support of Diversity Lead for CEWA • Coordination of the first “Let’s Talk” Women’s Workshop: Support of IBM Sales Manager Show less

Murtala Muhammed Airport Terminal 2 (Mma2) Lagos, Nigeria

• Ensured seamless public relations between the company and government regulatory bodies (FAAN, NCAA, etc.)• Facilitated correspondence with all departments under Operations (Operations, Facilities, Security, Safety, Procurement, IT, Marketing & Commercial) for contractor/service-related reasons.• Provided practical workable solutions to operations/projects department in repeat cost-saving exercises.• Provided administrative/procedural services by data protecting, processing… Show more • Ensured seamless public relations between the company and government regulatory bodies (FAAN, NCAA, etc.)• Facilitated correspondence with all departments under Operations (Operations, Facilities, Security, Safety, Procurement, IT, Marketing & Commercial) for contractor/service-related reasons.• Provided practical workable solutions to operations/projects department in repeat cost-saving exercises.• Provided administrative/procedural services by data protecting, processing, reviewing, receiving, sending, and recording sensitive and confidential correspondence and interdepartmental documents used in the planning and executing of operations and project tasks.• Handled scheduling, planning, monetary asset handling, process flow creation & monitoring, and other administrative assistance to the Project Manager Show less

Sanford, Florida Usa

• Provision of support to Contracts Sales Team in addition to Remote and Hands on Support to Field Operatives in Del Air’s Fleet Maintenance Team • Performed general administration and officer duties with Microsoft programs (Word, Excel, PowerPoint, Outlook, Access & Dynamics)• Assisted the Head of Contract Sales and Client/Customer Care• Supported sales staff for sale of maintenance contracts, ac equipment, insurance, and extended warranties as part• Processed manufacturer… Show more • Provision of support to Contracts Sales Team in addition to Remote and Hands on Support to Field Operatives in Del Air’s Fleet Maintenance Team • Performed general administration and officer duties with Microsoft programs (Word, Excel, PowerPoint, Outlook, Access & Dynamics)• Assisted the Head of Contract Sales and Client/Customer Care• Supported sales staff for sale of maintenance contracts, ac equipment, insurance, and extended warranties as part• Processed manufacturer extended warranties for Trane, Carrier, and Lennox• Processed paperwork for the Contract Sales and Procurement Show less

Deland, Florida, United States

• Welcomes students/clients and manages check-in/check-out of library materials.• Enrolls new students/clients and collects fines.• Organizes bookshelves for easy access.• Provides advisory and reference services to readers.• Stays updated on electronic materials and assists students accordingly.• Maintains cleanliness and orderliness of library public areas.• Demonstrates proficiency in basic computer software.• Assists students with computer usage and addresses… Show more • Welcomes students/clients and manages check-in/check-out of library materials.• Enrolls new students/clients and collects fines.• Organizes bookshelves for easy access.• Provides advisory and reference services to readers.• Stays updated on electronic materials and assists students accordingly.• Maintains cleanliness and orderliness of library public areas.• Demonstrates proficiency in basic computer software.• Assists students with computer usage and addresses basic equipment issues.• Aids in processing and repairing library materials.• Participates in staff meetings to resolve issues and contribute improvement ideas.• Supports opening and closing duties.• Engages in on-campus continuing education classes/webinars.• Contributes to special projects, events, and outreach activities.• Manages holds shelf, including loading and unloading courier containers. Show less

Deland, Florida, United States

An internship to understand Organizational Reform / Organizational Behaviour.I was involved in providing detailed process mapping, generating process descriptions of routine tasks, and working on the SOP for profiling & interpretation. I also conducted interviews of key personnel to create updated job descriptions.

Postgraduate Degree, Global Business Management

Completed Post Graduate Diploma in Global Business Management

Bachelor, Business Management & Financial Management

Activities and Societies: Africana Studies Speaker, Center for International Education Member, Caribbean Club, SHRM Student Member..