Timothy Smith Email & Phone Number

London, Gb

London, England, United Kingdom

I sit in the Global Equities Content Management team responsible for North America, South America and European, Middle Eastern and African Equity data on our Realtime platform.

London

I sit in the Global Equities Content Management team, responsible for developing, prioritising and ensuring Refinitiv responds to changes in the Equity world.Past big projects include MIFID II and Brexit.

London, United Kingdom

Responsible for governing, building and maintaining the realtime datamodels for all asset classes. Also responsible for building and maintaining the non-realtime client facing data models across our Financial and Risk organisation.Product Manager for our Elektron Data Dictionary Product that helps developers to understand how we present venues and sources on our realtime systems.Governing the existing realtime data models for our Elektron Real-time feedGoverning the existing realtime data models for our TRDFD Direct FeedBuilding new realtime data models for various asset classes - including MIFID II requirementsBuilding new non-realtime data models for various content setsProduct Manager for Elektron Data DictionaryAttempting to standardise the way clients view our data accross multiple platforms

London

Elektron Content Manager covering global realtime data on both our consolidated feed as well as the Low-latency direct feeds.I work in a small group of three that sets the content strategy covering all asset classes. We also create data models for this content and provide a level of governance that helps to create a consistent standard of fields and functionality across venues and content setsThe main tasks in the team include1. Data modelling content2. Priority/ demand management of development activities3. Presenting to internal stakeholders and ensuring the content strategy and coverage is understood by frontline groups4. Presenting to external clients, gathering feedback and dealing with issues with implementations5. Product Management

London

Data Account Manager for our larger SCS clients.This involved working in a global team with responsibility for looking after our larger clients content needs. This typically meant:1. Helping clients through complex and/or large data changes initiated by either Thomson Reuters, content sources (e.g. Exchanges) or regulatory requirements2. Feeding back into the business data and content requirements3. Acting as an escalation point for content issues4. Maintaining a good relationship between large data users and internal data teams5. Training and presenting content to users, support teams and senior management at Thomson Reuters clients

Manila, Philippines

I Supported, helped to manage and trained up a new Support function consisting of roughly 50-60 agents supporting desktop, feed and enterprise productsThis involved:Trainer Role:1. Training a team in financial market concepts in a classroom based environment2. Providing ad-hoc on the spot training in a live support environment3. Providing and coaching on Customer Support skillsSpecialist Role:1. Supporting the European Support team with Content Knowledge2. Main Escalation point for complex queries3. Main Escalation point for major incident management4. Dealing with complaints from clients

London, United Kingdom

Content Specialist for our Financial Products frontline support desk.Escalation point for complex Content queries and issues.Operating out of London and Gdynia, Poland.

Supporting desktop and Enterprise clients on Content, technical and functionality questions and problems

Bengaluru Area, India

Migrating our Content production team. Training, developing and assessing the new production team

Tiverton, Devon, United Kingdom

Working in the reference data team, responsible for Sedol, news mapping, domain editoring for our reference products

Ba Business Economics, Economics

Activities and Societies: Squash Club Debating SocietyBusiness Economics BA. Which covered: 1.Accounting 2.Business principles 3.Macro.

Beginners Mandarin, Manadrin Chinese, Completed Module - 85%

Learning Mandarin Chinese, including: 1. Characters 2. Pinyin 3. Conversations