Alison Tindle Email & Phone Number

• Provide consistently high quality customer service and support to policyholders, agents and underwriters in a high volume support center environment• Resolve a wide variety of issues and inquiries for a high-volume of calls per day, among the highest production in the support center• Support to agents includes quoting system navigation, agency resource site navigation, underwriting guidelines and acceptable risks, billing, existing business quotes and general problem solving support• Support to policy holders includes billing/payments inquiries, coverage inquiries, policy status inquiries and existing business quotes• Serve as a liaison to underwriting staff to keep them informed of identified policy exposures, request reinstatement approvals and assist agents with new business inquiries requiring underwriting guidance

• Serve on Nationwide’s Catalyst Conversion Team responsible for integrating commercial systems for Exclusive and Independent channels, creating an enhanced, common P&C Commercial platform• Responsible for data cleanup during the policy conversion process to provide ease of use for regional underwriters• Data cleanup includes changing or adding incorrect or missing policy information• Maintain an exceeds quality assurance score of 99.5% year to date• Exceeds team production expectations in number of policies completed daily

• Managed sales associates and assistant managers including interviewing and training new employees• Responsible for in-store cash flows, money management, and inventory control• Tracked sales and eBay Poster performance while handling 100+ customer inquires per day• Processed cash transactions for customer returns using company PayPal account• Provide training to new hires in eBay Posting department