• Collected data, conducted a comprehensive literature review, drafted and distributed surveys, conducted market analysis, and provided feedback with recommendations on report drafts for SRCCF project. Identify past trends and forecasted the Communications Equipment certified.• Assessed content quality and provided feedback to ensure accuracy prior to posting on CYL's social media and website.• Revamped outdated presentation into a visually appealing and professional format, effectively communicating key information and enhancing overall impact.• Prepare reports on JENDELA: 3G Network Sunset and communicate the insights.• Conducted thorough testing of the process flow for the SKMM Exam Management System (SEMS) during UAT SEMS sessions to ensure its readiness for public release.• Efficiently migrated Special Approval data from physical to digital format to improve data accessibility and management.• Developed a custom software using Microsoft PowerApp for department use to streamline workflows and enhance efficiency. • Analyzed and proposed a timetable for ORAE, ensuring compliance with guidelines through thorough review and implementation. • Facilitated successful administration of online Morse Code examination (eCW), ensuring seamless execution by preparing necessary equipment and providing comprehensive pre-examination briefings to candidates.

• Designed postings for the business’s social media.• Engaged with customers via WhatsApp• Managed inventory for the business and monitored stock levels. Promoted the business’s products and services through Shopee and social media (Facebook, Instagram and WhatsApp) to increase reach and engagement.• Developed and implemented a new marketing strategy to improve customer outreach