Customer service• Overseeing the order-to-delivery process and handling secondary logistics for an annual business of 2 lakh metric tons of refined oil in brands like Gemini, Nature Fresh, and Leonardo Olive Oil.• Establish a strong relationship with distributors and commercial partners to address product-related issues through a go-to-market strategy for solutions.• Managing the freshness of inventory & assisting in reducing excess inventory by monitoring the days on hand inventory at both CFA & distributor levels.• Working together with demand planning and sales to recognize market trends in order to meet the anticipated increase in demand.• Regularly meeting with distributor planners on a weekly basis to discuss production plans based on expected orders.Logistics• Managing transportation of C&FA for secondary distribution placement.• Closing negotiations with CLT related to transporters & responsible for secondary freight PMT budget vs. Actual. Freight optimization via keeping FTL in close contact with commercial team.Projects & Awards• SFDC Project (Utilizing ARS model with assistance from Deloitte)• OTIF project within GPC (customer service) - Achieved top OTIF performance & received award for best project manager.• Part of global supply chain team for regional initiatives.• Enhancing full truck load (FTL) for the primary western market through freight optimization initiatives.

• Establishing guidelines for distributors for automated restocking systems and regularly revising them based on manual requests, seasonal fluctuations, and sales goals.• Managing regional catalogue by channel & Maintaining stock norms for each distributor.• Maintaining distributors supply chain scorecards.• Regional availability of FG & PLV & warehouse - SKU level for CPD.• Maintaining distributor range availability & Days on hand (DOH).• Identify improvement opportunities (process, people, cost and technology) to enhance efficiency and effectiveness for customer delight.• Collaboration and coordination with all cross-functional teams and customers ensure high order fill rate, minimum order service time, and high productivity and publish score card on same.

• Collaboration and coordination with all cross-functional teams and customers ensure high order fill rate, minimum order service time, and high productivity and publish score card on the same.• Control and monitor Inventory DOS < 6 days through correction in demand as per customer projection and category input. • Deliver order fill rate over 95% for top 15 SKU’s and >90% for Overall SKU’s for SC Johnson products private limited for Modern trade Customers.• Evolving and maintaining documentation and standard operating procedures for order processing processes and systems.• Control and monitor active SKU counts at customers and recommend rationalization at regional basis.• Closely monitor aging stock and maintain stock level at per order requirement.• Generating reports and sending to the customers as well as seniors of MTD order fill rate.• Identify improvement opportunities (process, people, cost and technology) to enhance efficiency and effectiveness for customer delightment.

• Acting as Customer Coordinator for Bharti Retail Ltd, Reliance C&C, Lulu, Tesco & Metro C&C.• Assist in getting new purchase order as per demand plan region wise.• Escalate issues leading to drop in fill rates to team within 24hrs of purchase order release & Follow up closely for resolution.• Co-ordinate with commercial team to release block orders.• Deliver fill rate as per SLA.• Ensure purchase orders should release as per the fixed schedule & keep check on executions. • Stock arrangement according to the requirement of particular distribution channel (DC) & customers.• Proper co-ordination with CFA regarding on time delivery of stocks.• Preparing Turnaround time report (TAT) on daily basis to avoid purchase order processing.• Reconciling customer masters with our internal SAP data.• Prepare PAN India fill rate report for all MT parties twice a week to keep proper check on variables responsible for reducing fill rate & take corrective actions.• Raise concerns with customers to remove delist & inactive articles from there database.

• Take manual requirements from stores and follow up accordingly.• Allocation of products according to store requirements.• Daily MIS report preparations of sales, floor pending & MSA stock.• Maintain proper co-ordination with all stores regarding product availability.• Maintain proper co-ordination with merchandising team to make vendor’s payments on time.