Atit Jha Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

-Headed the Transition of the Legal Name Change process to India.-Maintained the Customer and Supplier database which are an integral part of the O2C and the P2P process.-Headed the Data-migration project for acquired companies which included Agile, Hyperion, BEA etc.-Involved in the various Acquisition related client interaction and Data management/update.-Displayed effective Project Management capabilities which included end-to-end project handling i.e. from initiation to closing. -Responsible for all the Japanese Data-migration projects which the team handled in a span of more than 2 years.-Maintained, tracked and managed all the customer interactions and initiated process flows to streamline the same on a regular basis.-Performed Incident management and Escalation Management on a regular basis.-Liaised with the AIT team for implementation of BPA process.-Conducted the GAP analysis of the various process flow documents on a monthly basis.-Conducted trend analysis and initiated change management for any required process changes.-Liaised with the AP, AR and GL teams on a regular basis to see that their work is running smoothly.-Managed overall Recruitment for the Japan team.-Participated and Handled weekly Customer meetings.-Identified, facilitated and implemented process improvement ideas to improve efficiency, reduce query rate & errors.-Responsible for the SLA and TAT adherence. Included volume analysis on a month-on-month basis and maintain the staggering of shifts on the basis of volume analysis and expected volumes.-Reviewed and performed capacity management on a weekly basis which included Workforce planning for the week/month and cross training of team members.-Responsible for managing Customer/Client Metrics and Employee related metrics.-Played a vital role in the implementation of Service Portal (A tool for tracking down the e-mails flowing into our queue of work.)

-Monitored and ensured team performance meets all targets set (SLA/TAT).-Provided technical support to the Team Members as needed-Worked towards achieving 99.98% accuracy and ensured that the performance constantly improved.-Managed Work allocation and effective workforce management-Targeted reduction of query rate by team training and regular dissemination of knowledge-Ensured that all Team Members met their objectives.-Performed Gap Analysis of Process manuals and updated them on a regular basis.-Implemented process improvement ideas to improve efficiency, reduce query rate & errors.-Analyzed performance and identified training needs of team members.-Member of the Business Continuity Plan and Risk Management team for the Japan process. -Responsible for all the UAT and implementation of the Work Tracking System, an internally developed Work-flow Management tool

Mba, Services Marketing And Management

Bachelor Of Arts, Japanese Language And Literature