John Atkins Email & Phone Number

Booneville, Ms

Setting goals and objectivesDelegatingProviding assistance and supportProviding a climate for motivationCreating a supportive working relationshipEmphasizing continuing developmentProviding opportunities for future growth and advancementMonitoring inside sales agents and motivate them to meet their sales goals each dayTake and resolve escalated calls

Muscle Shoals, Al

Expectations of my role as an Operations Supervisor: Resolve intermediate to complex questions or problems that reflected substantial variety and detail. Serve as a resource for lower level representatives. Coordinate the day-to-day activities of Customer Service Representatives receiving incoming telephone calls.  Serve as first escalation point for problem resolution. Anticipate customer needs and proactively identify solutions. Seek guidance from managerial staff only for the most complex and critical or escalated questions or problems. Provide technical guidance on more complex issues; planned, prioritized, organized and completed work to meet established objectives. Monitor trends and notify management of re-occurring or high priority issues. Monitor service calls to observe employee demeanor, technical accuracy, and conformity to company policies. Answer questions and recommend corrective services to address customer complaints. Supervised daily call monitoring to provide feedback and coaching of team members according to quality standards.  Supervise operations of all Customer Care Representatives for scheduled shift, reporting necessary issues/concerns to the appropriate Operations Supervisor when necessary. Develop the members of my customer service team and deliver performance results to Customer Care Representatives. Maintain records of customer interactions, recorded details, complaints, comments, and action taken. Contact customers to respond to inquiries or to notify them of investigation results and planned adjustments. Maintain and improve performance of my department through building employee morale, motivating employees, and using constructive coaching/discipline policies of the organization.  Continue to look for ways to improve current processes with enhancements and ideas.

Muscle Shoals, Al

Expectations of a Customer Care Representative Adherence to Company Policy in regards to phone statistics, attendance, and over all employee conduct within the call center Provide outstanding customer service and satisfaction on every point of contact in accordance with Walgreens quality and monitoring standards Answering phone calls and emails; including taking orders, checking order statuses, responding to and resolving customer issues, interacting with customers via chat, providing overall customer satisfaction Maintaining required call, email, chat, productivity and quality assurance targets  Conforming to schedule  Assorted processing tasks such as answering voice mail, placing fax in/mail in orders Provide required follow-up as needed with customers and management Perform additional duties as assigned by the Group Supervisor/Team Leader

Muscle Shoals, Al

Among the major responsibilities of a Subway Sandwich Artist is to prepare all the ingredients that will be needed during his or her shift, create sandwiches delis, wraps, and salads, bake bread and cookies, operate the equipment in his or her station, serve customers, clean the dining section, maintain food safety and standards in food preparation and personal hygiene, and ensure that all equipment are working properly. Sometimes, a Sandwich Artist must also perform cashier duties so he or she is expected to learn how to operate the store’s POS terminal.

Associate'S Degree, Accounting And Business/Management, 3.73

I received in-depth instruction in effective business practices. The course also covered how to manage a sales staff, handling industrial.

High School

Activities and Societies: Captain of the All Star trivia team. Captain of the English trivia team. 12th grade Student Council.