Alan A. Email and Phone Number
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Alan A. personal email
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I graduated in 2015 from Washington State University (Go Cougs!), where I majored in Management and Operations. I recently completed my Master's in Engineering and Technology Management from WSU (repeat, Go Cougs!) in early May 2022. In 2018, I obtained my Project Management Professional certification, and have found that I enjoy quarterbacking projects of various sizes. I especially like bringing different personalities in teams and departments together to complete them. I come from a customer-service background, working in restaurants as a waiter and bartender in my teens and early twenties, before I became a customer service specialist at Amazon.com. This honed my "soft skills" and often required me to think on my feet in high-pressure environments. I take great pride in helping people solve problems and coaching them to use new products.
Bechtel Corporation
View- Website:
- bechtel.com
- Employees:
- 27052
-
Deputy Engineering Group Supervisor - Quality EngineeringBechtel CorporationRichland, Wa, Us -
Quality Engineering LeadBechtel Corporation Oct 2023 - PresentRichland, Washington, United States -
Quality EngineerBechtel National Inc May 2022 - Oct 2023 -
Engineering SpecialistAmentum Feb 2021 - May 2022 -
Engineering TechnologistBechtel National Inc Oct 2018 - Feb 2021Richland, Washington -
Implementation Project ManagerVivid Learning Systems May 2017 - Oct 2018Richland/Kennewick/Pasco, Washington AreaI work with clients to understand their training needs, develop a structure to deliver the training, and coordinate inter-departmental tasks to ensure the client training portal is launched on time. -
Solutions ArchitectVivid Learning Systems Aug 2016 - May 2017Richland/Kennewick/Pasco, Washington AreaAdministered our Learning Management System, ensuring our clients' safety training plan was input properly and scheduled correctly. Assisted the Customer Success Managers with troubleshooting any technical issues the client may have within their administrative permissions. Brainstormed with clients and Account Executives on how to best structure a safety training plan to get the most value and ease of use out of our Learning Management System. -
Client Service AdvocateVivid Learning Systems Nov 2015 - Aug 2016Richland/Kennewick/Pasco, Washington AreaCreated a Customer Service Advocate "playbook", outlining the customer journey and the cadence at which clients would be contactedProvided support for client administrators, guiding them on how to use our Safety Training System (LMS) Monitored system usage and built reports to understand how clients utilized the system and how we could improve the customer experience -
Customer Service RepresentativeAmazon Oct 2007 - Feb 2011Richland/Kennewick/Pasco, Washington AreaEducated customers about their Amazon devices, provided technical walkthroughs and troubleshooting on their digital media devices. (Kindle Tier II, 8/10-2/11)Resolved 80% of high volatility contacts, creating solutions that built customer loyalty. (Escalation Specialist, 9/09 – 2/10)Helped the customer resolve issues related to billing and shipping, as well as technical issues pertaining to website. (Customer Service Associate, 10/07 – 08/08)
Alan A. Skills
Alan A. Education Details
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Project Management -
Management And Operations -
Business Administration, Management And Operations
Frequently Asked Questions about Alan A.
What company does Alan A. work for?
Alan A. works for Bechtel Corporation
What is Alan A.'s role at the current company?
Alan A.'s current role is Deputy Engineering Group Supervisor - Quality Engineering.
What is Alan A.'s email address?
Alan A.'s email address is bl****@****ail.com
What schools did Alan A. attend?
Alan A. attended Washington State University, Washington State University, Columbia Basin College.
What skills is Alan A. known for?
Alan A. has skills like Technical Support, Troubleshooting, Windows, Html, Computer Hardware, Microsoft Office, Leadership, Operating Systems, Event Planning, Customer Service, Marketing, Sales.
Who are Alan A.'s colleagues?
Alan A.'s colleagues are Chandan Kumar, Nour N. Abusalh, Shawna Cunningham, Jason Cotton, Pradeep Mishra, Nick Chapin, Sek Yeo.
Not the Alan A. you were looking for?
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Alan Jacobson
Lake Worth, Fl -
3efirststatebank.com, hotmail.com, hotmail.com
3 +180456XXXXX
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