Alan A.

Alan A. Email and Phone Number

Deputy Engineering Group Supervisor - Quality Engineering @ Bechtel Corporation
Richland, WA, US
Alan A.'s Location
Richland, Washington, United States, United States
Alan A.'s Contact Details
About Alan A.

I graduated in 2015 from Washington State University (Go Cougs!), where I majored in Management and Operations. I recently completed my Master's in Engineering and Technology Management from WSU (repeat, Go Cougs!) in early May 2022. In 2018, I obtained my Project Management Professional certification, and have found that I enjoy quarterbacking projects of various sizes. I especially like bringing different personalities in teams and departments together to complete them. I come from a customer-service background, working in restaurants as a waiter and bartender in my teens and early twenties, before I became a customer service specialist at Amazon.com. This honed my "soft skills"​ and often required me to think on my feet in high-pressure environments. I take great pride in helping people solve problems and coaching them to use new products.

Alan A.'s Current Company Details
Bechtel Corporation

Bechtel Corporation

View
Deputy Engineering Group Supervisor - Quality Engineering
Richland, WA, US
Website:
bechtel.com
Employees:
27052
Alan A. Work Experience Details
  • Bechtel Corporation
    Deputy Engineering Group Supervisor - Quality Engineering
    Bechtel Corporation
    Richland, Wa, Us
  • Bechtel Corporation
    Quality Engineering Lead
    Bechtel Corporation Oct 2023 - Present
    Richland, Washington, United States
  • Bechtel National Inc
    Quality Engineer
    Bechtel National Inc May 2022 - Oct 2023
  • Amentum
    Engineering Specialist
    Amentum Feb 2021 - May 2022
  • Bechtel National Inc
    Engineering Technologist
    Bechtel National Inc Oct 2018 - Feb 2021
    Richland, Washington
  • Vivid Learning Systems
    Implementation Project Manager
    Vivid Learning Systems May 2017 - Oct 2018
    Richland/Kennewick/Pasco, Washington Area
    I work with clients to understand their training needs, develop a structure to deliver the training, and coordinate inter-departmental tasks to ensure the client training portal is launched on time.
  • Vivid Learning Systems
    Solutions Architect
    Vivid Learning Systems Aug 2016 - May 2017
    Richland/Kennewick/Pasco, Washington Area
    Administered our Learning Management System, ensuring our clients' safety training plan was input properly and scheduled correctly. Assisted the Customer Success Managers with troubleshooting any technical issues the client may have within their administrative permissions. Brainstormed with clients and Account Executives on how to best structure a safety training plan to get the most value and ease of use out of our Learning Management System.
  • Vivid Learning Systems
    Client Service Advocate
    Vivid Learning Systems Nov 2015 - Aug 2016
    Richland/Kennewick/Pasco, Washington Area
    Created a Customer Service Advocate "playbook", outlining the customer journey and the cadence at which clients would be contactedProvided support for client administrators, guiding them on how to use our Safety Training System (LMS) Monitored system usage and built reports to understand how clients utilized the system and how we could improve the customer experience
  • Amazon
    Customer Service Representative
    Amazon Oct 2007 - Feb 2011
    Richland/Kennewick/Pasco, Washington Area
    Educated customers about their Amazon devices, provided technical walkthroughs and troubleshooting on their digital media devices. (Kindle Tier II, 8/10-2/11)Resolved 80% of high volatility contacts, creating solutions that built customer loyalty. (Escalation Specialist, 9/09 – 2/10)Helped the customer resolve issues related to billing and shipping, as well as technical issues pertaining to website. (Customer Service Associate, 10/07 – 08/08)

Alan A. Skills

Technical Support Troubleshooting Windows Html Computer Hardware Microsoft Office Leadership Operating Systems Event Planning Customer Service Marketing Sales Public Speaking Social Media Project Management Training Microsoft Excel Strategic Planning Management Account Management Customer Relationship Management Program Management Microsoft Powerpoint Microsoft Word Team Building Team Leadership Time Management

Alan A. Education Details

Frequently Asked Questions about Alan A.

What company does Alan A. work for?

Alan A. works for Bechtel Corporation

What is Alan A.'s role at the current company?

Alan A.'s current role is Deputy Engineering Group Supervisor - Quality Engineering.

What is Alan A.'s email address?

Alan A.'s email address is bl****@****ail.com

What schools did Alan A. attend?

Alan A. attended Washington State University, Washington State University, Columbia Basin College.

What skills is Alan A. known for?

Alan A. has skills like Technical Support, Troubleshooting, Windows, Html, Computer Hardware, Microsoft Office, Leadership, Operating Systems, Event Planning, Customer Service, Marketing, Sales.

Who are Alan A.'s colleagues?

Alan A.'s colleagues are Chandan Kumar, Nour N. Abusalh, Shawna Cunningham, Jason Cotton, Pradeep Mishra, Nick Chapin, Sek Yeo.

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