I am currently studying towards the ACCA qualification, aiming to be a chartered accountant by 2018, gaining experience in accounts preparation and audit along the way. My responsibilities include bookkeeping, VAT returns, accounts preparation, audit testing and visits to clients.

In this role I provide assistance within the accounts and audit department in the preparation of financial statements and conducting audits. This includes:> Supporting management and the team as a whole to ensure the department runs smoothly and efficiently> Coordinating workflow to ensure client commitments are met > Consideration of work allocation to ensure appropriate development for staff> Responsibility for a portfolio of clients> Plan, execute and… Show more In this role I provide assistance within the accounts and audit department in the preparation of financial statements and conducting audits. This includes:> Supporting management and the team as a whole to ensure the department runs smoothly and efficiently> Coordinating workflow to ensure client commitments are met > Consideration of work allocation to ensure appropriate development for staff> Responsibility for a portfolio of clients> Plan, execute and document audits with limited supervision in a risk-focused manner and to a high standard in accordance with professional standards> Build and maintain key relationships with stakeholders and colleagues, establishing a culture of engagement while adding value, effective teamwork and innovative thinking Show less

Day-to-day operations include: - Administration of the Learning Management System to provide advice on learning & performance options to meet individual/team/functional requirements. - Building relationships with the learning & performance community to support the design, launch and embedding of new learning products. - Guiding users around the Learning & Performance websites and on-line system and resolving customer queries, e-mail and phone, by analysing root cause… Show more Day-to-day operations include: - Administration of the Learning Management System to provide advice on learning & performance options to meet individual/team/functional requirements. - Building relationships with the learning & performance community to support the design, launch and embedding of new learning products. - Guiding users around the Learning & Performance websites and on-line system and resolving customer queries, e-mail and phone, by analysing root cause and owning through to resolution. - Supporting the Service Line Leader in the identification of opportunities to enhance the Service ensuring adherence to the HRSS change process and working with the Service Line Leader to support surrounding teams and share knowledge which may contribute to HRSS projects and the Global agenda. - Perform regular controls and checks and evidence these, ensuring risks are addressed appropriately. Show less

As a customer relations advisor I was responsible for successfully resolving customer PPI complaints within the FSA guidelines and following local policies and procedures. Working within these guidelines, I used my own aptitude, knowledge and experience to make a decision on how best to resolve the customer’s complaint. This role required excellent verbal and written communication skills, together with a high level of IT literacy, and the ability to prioritise my workload in order to help… Show more As a customer relations advisor I was responsible for successfully resolving customer PPI complaints within the FSA guidelines and following local policies and procedures. Working within these guidelines, I used my own aptitude, knowledge and experience to make a decision on how best to resolve the customer’s complaint. This role required excellent verbal and written communication skills, together with a high level of IT literacy, and the ability to prioritise my workload in order to help achieve departmental targets. I was promoted to deputy team leader within the first 3 months of starting this role and was selected to join a new client facing team which has helped me develop a confident telephone manner and communication skills. Show less