I own the development of a growth-focused product strategy for SimpliSafe's core experience. This includes leadership of full-stack engineering resources and partnership with design, marketing, and operations functions.-Digitized firmware update process, integrating these updates with existing information architecture around system health. Directed teams launching features to mobile app and firmware to in-home devices.-Led first annual planning process after creation of Core Alarm Experience team, prioritizing user-facing features and significant cloud-to-device connectivity improvements.-Oversaw implementation of new Base Station design to secure updated UL certification and add marketable features around cellular backup and siren volume.-Partnered with Customer Experience and Engineering teams to iteratively test, measure, and improve customer journey around hardware replacement.

I manage research, engineering, and development across both hardware and software to provide seamless and intuitive experiences for customers across SimpliSafe's in-home product suite.

The Personal Lines Product Design & Experience team innovates within the framework of existing B2C retail insurance products to enhance the customer experience and maintain profitability throughout the product lifecycle. I collaborate with designers and engineers in an Agile environment to test and ship customer experience enhancements to drive digital growth. My responsibilities also include developing original analysis and strategy to support growth and profitability goals for a $6B book of auto insurance business.-Led analytics and experience development for an eCommerce initiative to improve the speed and efficiency of the auto insurance online quote funnel by 70% without sacrificing pricing granularity.-Ran agent focus groups and developed original research to study development of an industry-leading "modular" auto insurance product supporting best-in-class customization without sacrificing profitability or risking adverse selection.-Quote & sales experience was awarded J.D. Power recognition as best-in-class for insurance shoppers.

The Analyst Development Program combines technical and business skills trainings with the opportunity for three rotations in analytics functions across Liberty Mutual's Global Retail Markets.

I contributed analytical expertise at an executive coaching firm with an international client base. I worked directly to drive the development of frameworks and materials used in marketing and business development.

My responsibilities included running weekly class review sessions and assisting with grading student papers. I also provided one-on-one tutoring to students in Economics as requested.

As a member of the North Carolina State Product Management team, I conducted competitor analysis of the most recent filing and market strategy of another major national insurance carrier. I also completed ad hoc projects and reports for senior leaders.