Consulting/Business Analysis for credit card programs for top 10 largest bank in the US.

• Lead a team of up to five consultants, supporting all deliveries based out of the Americas region• Recognized consecutively as a Best Companies Certified 3 Star Manager (highest rating) using MC3 methodology• Partner with customers to gain a detailed understanding of their business and needs and identifying solutions • Partner with product and engineering to deliver features, representing and validating customer needs• Primary focus on the payments industry and use cases to understand industry and customer needs to ensure we deliver value

• Develop a strong technical and product understanding of the ARIC Risk Hub platform, understanding the system features that work in concert with our various solutions to include best practices and limitations/constraints• Elicit customer journeys and capture of requirements during customer implementations and projects, both new and post go-live, ensuring that the solutions are viable and provide optimal value• Responsible for defining the customer data structures that form the foundation of the system implementation based on their existing or new event flows enabling a user interface and system that meets the customer's operational and business needs• Serve as a reliable internal subject matter expert on using the ARIC User Interface while working across the organization in various capacities to represent the payments industry and customer needs

• Delivered an authentication (identity as a service) platform in six months, on-time and under-budget• Implement clients concurrently on platform in advance of European (PSD2) regulations effective September 2019• Responsible for design elements ranging from user/customer experience, branding, and product positioning to more technical elements such as information security, throughput, and analytics/reporting data structure• Organize and facilitate multiple client workshops focused on gathering requirements, operational support models, and user acceptance testing

- Serve as high-level technical and business support for customers on inquiries, issues, enhancements, and projects- Foster partnerships with customers to better understand needs, goals, and business processes and consult on process improvement opportunities- Facilitate progress on efforts by monitoring timeline and quality of deliverables, removing impediments, and promoting proactive communication between business units and development teams- Support full life cycle of enhancement requests, development projects, and product upgrades to include defining scope, gathering and documenting requirements, test execution, implementation, production support, and closing activities- Contribute to strategic committee responsible for establishing and implementing IT project methodology and related foundational business processes

Specialization in account originations and credit decisioning. Regularly serves as the solution lead for development projects, conversion efforts, and larger program initiatives while also providing consultation/best practices for clients and internal teams regarding our systems' capabilities and business considerations that may impact compliance, analytics/reporting, user experience, customer service interaction, and account data.- Provide guidance both internally and externally on account originations best practices and consult on solutions- Facilitate the sunset of our legacy systems as the primary resource migrating our last clients to newest origination/adjudication system, reducing cost to company and enhancing client capabilities- Contribute in cross-functional efforts with other units and divisions as we collaborate to provide solutions for our clients- Solution Lead for multiple projects for concurrent conversions/implementations and development efforts- Served as primary point of contact for all risk conversion resources on conversion to consumer cardholder system

- Supported multiple clients as frontline contact for new accounts support for both issue resolution and to consult on future enhancements and updates- Implemented and managed multiple client and internal projects for new accounts- Participated in discovery sessions with clients to gather requirements for client conversions and implementations- Facilitated on-site client training on multiple proprietary systems

Assisting the office of the Dean on projects and tasks to include:- Develop framework for Dean's Student Leadership Advisory Council- Lead the Dean's SLAC as student chair- Develop and administer electronic surveys to students and employers to gather data for accreditation.- Design marketing for the College's Career Development and Leadership CenterAssist the Industrial Distribution and Logistics Program on projects and tasks to include:- Assist the ECU team in gathering data and attend meetings with eastern NC officials for the NC Defense Logistics Initiative- Instruct lab courses and grade submissions- Develop weekly lab assessments

- Facilitated teambuilding experiences for student, nonprofit, government, and corporate groups ranging in size from 8 to 80 participants- Trained and mentored apprentices during their process of becoming a facilitator

- Developed, marketed, and presented leadership programs and workshops to groups as large as 100 attendees- Marketed and coordinated delegations to leadership conferences

- Performed Leader on Duty functions as part of daily operations within store- Team leader for guest service project that produced a significant improvement in the guest experience culture throughout store and increased team member knowledge and engagement

Electro-optical Ordnance Technician (Primary MOS 2171)- Sustained 99% operational readiness for electro-optical ordnance equipment during Operation Iraqi Freedom in 2006- Maintained and repaired over 2,700 electro-optical items totaling over $10 million in assets- Supervised the daily routines of up to ten employees- Awarded a Certificate of Commendation for actions in AfghanistanMaintenance Management Clerk (Additional MOS 0411)- Managed maintenance and repair on over 5,500 ground ordnance items valued at $13 million- Sustained 98% operational readiness for all battalion ground ordnance equipment during Operation Iraqi Freedom in 2006- Managed a publication library of over 100 maintenance and procedural manuals - Awarded the Navy Achievement Medal for actions in Iraq2nd Battalion, 8th Marines Infantry Battalion- 26th MEU-SOC- OEF Veteran (CAR)- OIF Veteran (CAR)