Andrew Urbanek Email & Phone Number

Austin, TX, US

United States

Managed a team of 3 pods, trained pod leads and assigned projects to encourage professional growth.Provided end-to-end project management across multiple product areas, reaching 100% delivery by deadline, 98.86% quality scores, and 99.62% client satisfaction.Gathered metrics and used strong analytical skills to present progress updates and project.

United States

Managed a pod of 15-20 RMI Analysts, training and assigning them to projects.Ensured all necessary metrics including productivity, utilization, and quality were met. Guided pod members on areas of improvement to encourage professional growth.

United States

Worked on projects for various companies (MAMAA) to train and assess Machine Intelligence. Processed data from various tests to help train a Machine Intelligence program.

Austin, Texas

Learned full suite of data science coding and programs including Python, SQL, Pandas, Machine Learning and Deep Learning, Statistics, Data Analytics and Modeling

Austin, Texas

Planned work, set priorities, and prepared schedules for claims processors to ensure that service-level agreements were maintained.Reported on workload and areas that could use improvement to management.Provided instruction of process to Resource Management team that took over position.

Austin, Texas

Processed at least 8 paper & electronic claims per hour to ensure proper payment of claims.Compared claim forms & provider statements with policy & other records to ensure validity of claims.

Austin, Texas

Served as front-line support and assistance to customers for problems relating to account restrictions, limitations, compromises, & listing removals.

Austin, Texas

Provided billing, technical, and game support to customers, processing at least 10 offlinetickets, 6 web chats, or 4 phone calls per hour.