Andrea Matute Caraballo Email & Phone Number

Montevideo, Uy

Montevideo, Uruguay

- Planning, execution, and monitoring of projects from conception to implementation.- Creation of fundamental documents such as plans, scopes, schedules, and closing minutes.- Adaptation of agile methodologies like SCRUM and PMP to meet the specific needs of each project.- Development and maintenance of a project risk catalog to identify and mitigate potential obstacles.- Budget control and project progress monitoring, as well as effective communication with the client and other stakeholders.- Generation of key performance indicators to assess and continuously improve project health.- Creation and maintenance of customer satisfaction indicators to evaluate the experience and enhance service quality.- Identification and documentation of lessons learned in each project to promote organizational learning and continuous improvement.

Montevideo, Uruguay

- Orchestrated the successful implementation of complex software development projects, ensuring seamless integration of new systems and technologies within deadline constraints.- Led a multifunctional team of developers, analysts, and quality assurance, fostering collaboration and increasing productivity to deliver high-quality software solutions on time and within scope.- Optimized project management processes through the implementation of agile methodologies, resulting in higher efficiency, error reduction, and increased customer satisfaction.- Oversaw the entire lifecycle of multiple development projects, from initiation to completion, monitoring progress, identifying risks, and proactively implementing mitigation strategies to ensure project success.

Montevideo, Uruguay

- Orchestrates the PM project delivery methodology for predictable outcomes, leading Professional Services teams in the timely delivery of technology solutions within budget. - Demonstrates in-depth understanding of project management methodologies, tools, and techniques, ensuring effective leadership and collaboration in a matrixed environment. - Directs and communicates with exceptional leadership behaviors, adhering to Conatel Project Management Methodology for efficient service delivery. - Led cross-functional teams of up to 15 members, achieving a 20% increase in client satisfaction through successful, on-budget, and timely project delivery. - Developed and executed project plans, realizing a 10% cost savings through optimized resource allocation. - Collaborated with stakeholders to identify and manage project risks, resulting in a 25% reduction in project delays and improved overall success rates.

Uruguay

- Responsible for verifying and monitoring activities necessary for the maintenance and evolution of the company's Information Security Management System, as well as overseeing ISO 27001 certification.- Ensure that the control environment in the Technology Department is adequate, maintaining alignment of activities with industry processes and best practices.- Prepare performance reports for the area, propose and monitor deviations, and align internal control processes in the IT area with industry standards and best practices.- Verify the area's compliance with internal processes and ensure the quality of generated evidence. Generate area indicators to present to management and act as a focal point for internal and external audits of Information Technology.

Caracas - Venezuela

- Primary contact for Critical Clients, serving as a trusted consultant and ensuring contract compliance.- Identified and facilitated the delivery of technical services and proactive initiatives for change management, security, availability, and technology planning.- Effectively coordinated resources for timely and effective service delivery to assigned accounts.- Evaluated Management Indicators, identifying areas for improvement to enhance customer satisfaction, and led the contract renewal process.

Caracas - Venezuela

As responsible for planning and teaching, I efficiently convey the essential concepts of Systems-focused Auditing, risk analysis, and information security. As a Thesis Supervisor in the Department of Computer Engineering, I oversee and guide students in their research, correct degree reports and exams, and teach research methodologies for academic work. My commitment is to provide comprehensive guidance that enables students to achieve their academic goals and develop strong skills in auditing and computer security.

Chevron Inc. Account

- Controlled, managed, and optimized Information Technology (IT) services and Customer Relationship Management (CRM), prioritizing account needs and aligning operational processes with ITIL best practices.- Actively reduced bottlenecks and loops in technical support service, enhancing service performance and bridging the gap between technical areas and end customers.- Supervised and improved metric reports and operational effectiveness indicators based on KPIs, enabling dynamic monitoring of provided services and achieving high levels of satisfaction.- Conducted monthly on-site support management presentations.- Coordinated and evaluated the performance of office team members nationwide, overseeing first and second-level desktop support operations and technology asset management.

Caracas - Venezuela

- IT Auditor with experience conducting reviews in information security areas.- Verification and advisory on information security policies and proper information system management.- Review and advisory on procedures and processes, applying standards for system protection.- Evaluation and recalculation as tests of information integrity, adept at report writing and evidence preparation for audits in various insurance companies.

Bogotá Colombia

- Responsible for acquiring properties for sale or rent.- Advising property owners on property valuation.- Comprehensive management of documents and information for sales or rental processes.- Outstanding skill in effectively promoting properties and mediating successful negotiations.

Caracas, Federal District, Venezuela

- Led cross-functional teams in the successful execution of multiple projects, ensuring adherence to project timelines and delivering high-quality results. - Conducted comprehensive research and analysis to identify potential risks and opportunities, enabling informed decision-making by senior management.- Developed and implemented efficient project management processes, resulting in cost savings and increased productivity. - Collaborated with stakeholders at all levels to gather requirements, define project objectives, and facilitate effective communication throughout the project lifecycle.

Caracas, Federal District, Venezuela

- Programming Analyst at the company, where I played a key role in the evaluation and continuous improvement of development processes. - Primary responsibility was to ensure the quality of developed applications, actively participating in the identification and application of best practices. - Conducted thorough verification of use cases and flowcharts to ensure each application met previously defined requirements and functionalities. - This meticulous approach not only contributed to operational efficiency but also enhanced the end-user experience.

System Engineering, Ti

As a systems engineer, your main field of study is systems engineering. Systems engineering is an interdisciplinary field that focuses.

It Audit Specialist, Auditing

As an IT audit specialist, you are responsible for evaluating and ensuring the effectiveness, security, and compliance of the information.

Mba In Projectmanagement, Business Administration, Management And Operations, Máster Project Management

Preparation to lead projects efficiently. It combines business theory with specific project management practices, addressing risk.