• Developed and maintained company websites, evolving them from static HTML4 to dynamic, standards-compliant XHTML and HTML5• Increased visitor metrics and the quantity of content published by implementing modern frameworks (Foundation, 960GS) and technologies (CMS and CDNs) to expand website features, optimize performance, and facilitate collaboration among contributors• Improved productivity and standards compliance by developing custom intranet sites for product management and ISO 9001 quality management, featuring 2-factor authentication, trouble ticket, and knowledge base

• Successfully implemented Sales Cloud from start to finish as a one-man team (requirements gathering, configuration, sandbox testing, deployment, training, and post-launch support)• Onboarded new users through group training sessions employing bespoke lessons and Salesforce Trailhead• Established security policies accordingly by utilizing org-wide defaults, roles, profiles, and permission sets• Increased user adoption and productivity by providing regular training on best practices and new features• Provided ongoing administration and improved processes by working closely with stakeholders and utilizing a rapid, iterative process focusing on the most impactful pain points and opportunities for improvement• Provided user support by implementing Salesforce Cases and Email-to-Case to track and prioritize cases, allowing for feature requests to be addressed and for issues to be resolved quickly and efficiently• Enabled stakeholders to make well-informed decisions by creating custom home page layouts, reports, and dashboards ad hoc to track critical business metrics and KPIs• Preserved data quality and evaluated information intelligently by applying validation rules and formulas• Automated tasks to improve data quality, efficiency, and UX using workflow rules, processes, and flows• Ensured the application of best practices and utilization of new features by staying up to date via continual learning within the Salesforce environment (Trailhead, release notes, Trailblazer Community, certifications)

• Custom built, configured, and managed PC workstations and servers for sales and production networks to reduce cost and maximize performance, following best practices to improve reliability and efficiency• Evaluated, implemented, and managed software solutions (CRM, accounting, manufacturing, shipping, and office productivity), providing training and support for users wherever necessary• Performed internal audits and published procedures and work instructions to comply with ISO 9001:2015 requirements for quality management systems• Supported custom smart card solutions involving both hardware and software by conducting QA testing, writing/publishing documentation, presenting demos, and performing onsite implementations for customers using smart cards and integrated hardware and software• Provided ongoing management of code repositories using SVN and Git, assisting the Engineering Team with migration, cleanup, and organization