Provide technical support to POS when it is down by opening a IT ticket and following up on tickets to provide resolutions for end users Originated pricing data with technical pricing systems at cash register and provided excellent customer service while handling various transactions Lead team goals collaborated with staff members to implement customer services initiatives Created a chat-based messenger groups with employees to improve scheduling accuracy and employee satisfactionBuilding a strong customer support relationship by gained detailed feedback for programs of loyalty and shopping opportunities in store

Maintained details on currently supported applications on standard purchase configurationsMaintained thorough knowledge of store merchandise, and responsible for selling in store credit cardsMonitor customers in the CRM on a monthly basis to identify cross-sell and upsell opportunitiesAnswered telephone inquiries from customers and stores regarding product availability and other service issueDeveloped relationships with new customers and typically exceeded sales goals by 20%

Consistently took on additional tasks in order to help maintain the fast-paced environment that was needed to fulfill over 1,500 orders per dayAssisted with new employee training including restaurant policies, services, and register operation Trained 6 new McDonald’s employees within 2 months which increased sales by 10% and employee retentionAchieved Employee of the Month 3 times for having the highest sales rate for store rewards cards