Responsible for coordinating the acquiring account project as a cross-functional PMO and ensuring that the product roadmap aligns with the company's expectations. Leading strategic forums for negotiating demands between business areas and stakeholders involved in the project. Making data-driven decisions based on technical, experiential, and business insights to ensure the most effective roadmap for the product launch.

As senior product leader I am responsible for implementing Matera core banking system, leading all Product agendas with stakeholders (including infrastructure, technology, and business areas such as banking operations, regulatory, and finance).- Leader of the Account squad, overseeing backend development and integration with frontend for Mobile App and Desktop channel delivery.- Implemented the process for creating and updating business rule documents .- Collaboration with B2B comex in defining the value proposition and MVP of PJ Bank.- Definition of technical and business indicators and metrics in collaboration with stakeholders. - Resonsible for conducting Discoveries with business, UX, and Technology teams, as well as squad ceremonies and supporting POs in writing user stories.- Implementation process of PIX as a direct participant enabling transactional account movements. - Leader in the implementation process of the VISA debit card with the Fiserv processor. - Lead the launch of the PJ Bank pilot F&F and manage new releases.- Responsible for managing support tickets with the support team and organizing demands within the squad.

Leadership in the product development cycles across digital channels (AgZero, Safra PF). Serving as the focal point between business units, UX team, and Technology in steering and developing the value proposition for new products.Features implemented:- Salary portability- Saque aniversário FGTS

As an especialist I worked with data analysis and performance metrics evaluation for defining and prioritizing process and product improvements. Close monitoring of Customer Care and Sales team operations to capture customer perceptions and feedback, turning those into opportunities to implement new features. Facilitation of squad ceremonies and prioritization of the backlog based on the product roadmap.Process I worked on:- MVP Mult Rewards Card (Prepaid credit card designed for benefits management).Features implemented:- B2B Tracking Orders

As an Operations Analyst at Mercado Pago, one of the largest financial inclusion tool for millions of individuals and small to medium-sized enterprises in Latin America, I worked leading the implementation project of outsourced billing. I was responsible for the operational management of billing with a focus on recovering financial losses related to chargebacks in the Mercado Livre e-commerce platform.My responsibilities included creating and revising backlogs to eliminate bottlenecks and improve processes through the PDCA cycle. Additionally, I worked with the new pricing model, considering remuneration based on success fees and implemented incentive campaigns and managed the call center operation team.

As an intern at Gafisa, one of the biggest in the market of realstate and construction, I worked with senior engineers helping them with the schedule and execution of services related to the common areas of Espaço Cerâmica in São Caetano do Sul.