Atom Goebel Email & Phone Number

Madison

• Interact with customers regarding billing matters via email andphone in an inbound/outbound call center environment. Answer allcustomer queries: authenticate information, investigate and resolvebilling questions.• Provide advisory support to junior CARs.• Reviews and maintains accounts ensuring billing accuracy.

Madison, Wisconsin, United States

Data entry, order claims processing with accuracy and attention to detail. Trains new and existing employees following company and federal guidelines. Contact center experience with Explanation of Benefits claims. Negotiate payment plans, payment processing, and other billing inquiries. Testing new software. Upgrading newer systems.

Madison, Wisconsin, United States

• Analyze and report computer network security breaches or attempted breaches.• Analyze network data to determine network usage, disk space availability, or server function.• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.• Create or update technical documentation for network installations or changes to existing installations.• Document help desk requests and resolutions.• Document network support activities.• Install and configure wireless networking equipment.• Install network software, including security or firewall software.• Install new hardware or software systems or components, ensuring integration with existing network systems.• Maintain logs of network activity.• Provide telephone support related to networking or connectivity issues.• Research hardware or software products to meet technical networking or security needs.• Test computer software or hardware, using standard diagnostic testing equipment and procedures.• Troubleshoot network or connectivity problems for users or user groups.• Dispatch the correct technician to fulfill the job requirements.• Follow Osha protocols.

Madison, Wisconsin, United States

Market products on the eBay site, using well-established selling procedures and techniques. Respond to customers’ inquiries regarding products, and shipment, ensuring that the right type and amount of information is forwarded. Provide customers with information on shipment amounts, in addition to the cost of products. Go through order files to determine the quantity and type of products ordered. Look through online and physical inventory to determine the availability of products. Pick, pack, label, and ship products to the customer, and provide delivery timelines. Respond to customers’ complaints regarding service and product quality, aiming to attempt their issues. Oversee the inventory to ensure product availability, and assess stock situations. Create and maintain effective relationships with vendors and suppliers to ensure that products are delivered timely. Provide customers with detailed information regarding payment options, band process credit, and debit card payments. Handle returns and exchanges in sync with the guidelines provided by the company.

Madison Wisconsin

Handle private accounts, financial payments, insurance claims, and photo editing. Desktop and peripheral set up. Installation of new programs as needed. Accounts receivable, checks, data entry, and 10 Key.Delivery and pickup of documents.Provide support to end-users in an effective and timely manner.​Respond to help desk calls, emails, service tickets that include; desktop/​laptop problems, printer maintenance, and IT equipment setup.​Handle matters directly, or depending on the expertise needed, assign the issue to the appropriate staff member.Track and document problems through the resolution.Troubleshoot software, hardware, printer, scanner, and network issues.Advises faculty and staff on photographic services available; consults with personnel to provide for special needs.Supervises the purchasing of photographic supplies, chemicals, and special equipment; maintains inventory control.Supervises and schedules the activities and assignments of support personnel; sets work priorities.Photographs assigned activities in still and motion pictures in color or in black and white.Makes photographic reproductions of typed copy, photographs, drawings, maps and other materials for the preparation of visual aides, slides, and transparencies, and for reproduction in educational and scientific journals.Processes and prints films; employs special skills such as micro photography; microfilms newspapers and books.

Madison, Wisconsin, United States

• Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.• Answer telephone calls from potential customers who have been solicited through advertisements.• Adjust sales scripts to better target the needs and interests of specific individuals.• Explain products or services and prices, and answer questions from customers.• Maintain records of contacts, accounts, and orders.• Obtain customer information such as name, address, and payment method, and enter orders into computers.• Record names, addresses, purchases, and reactions of prospects contacted.

Monroe Wisconsin

Train new and existing employees in Customer Service Inbound / Outbound Sales. Help employees with customer assistance.Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greeting customers warmly and ascertain problem or reason for calling.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Handle changes in policies or renewals.Appointment Setting. Sales for Internet, Cable, and Phone.Work with Charter Communications, Comcast, and Time Warner Cable.

Monroe Wisconsin

Provide Desktop Support for the Monroe School District. District has around 1500-2000+ Computers. Delivery and setup of desktop/laptop peripheralsTrack/Manage Inventory. Surveillance and Security.Installing hardware and software systemsTroubleshooting a variety of computer issues. Setting up computer security measures.Configuring computer networks. Offering technical support on-site or via phone or email.Maintenance of new and existing hardware/software.Provided customer support on call.Train new workers on existing operations and regulations.

Monroe Wisconsin

Ensure all actions are consistent with Rufer Refrigeration values, mission, and strategic business objectives.Maintain strict building regulations.Work safely and report or fix unsafe conditions.Accurately complete each day’s meter reading assignment.Report damages, inoperative meters, or energy diversion.Survey and report abnormal conditions of the distribution system.Communicate with customers and team members in a courteous and professional manner.Operate and maintain company vehicle and perform vehicle inspections each month.Check for proper rate applications.Re-ledger meter reading routes.Work with customers to gain access to inaccessible meters.Schedule daily routes and make individual job assignments.Communicate with other meter readers regarding specific conditions that affect a route.Attend and participate in each monthly safety meetings. Assist in training new meter readers. Maintain compliance with Company policies and procedures.Work overtime or other work as assigned.Recognize and report unsafe, damaged, nonworking Company equipment and property.Travel to any location and complete temporary assignments for the duration of projects.Work in a variety of outdoor weather conditions.Handle any other duties as assigned.

Bachelor'S Degree, Computer Science Game And Interactive Media Design

Activities and Societies: IGDA Game Testing / Mobile App Testing / Website Testing - Beta, Manual Level Design - Unreal Tournament 3.

Associate'S Degree, Graphic Design

Website Design, Development, and Testing. HTML/CSS Adobe Suite 6 - Illustrator / Photoshop / InDesign / Dreamweaver Photography