Atom Sakowski Email & Phone Number

Phoenix, Az, Us

Orlando, Florida, United States

Data Management & BI Development:Skilled in utilizing SQL, Snowflake, and Databricks to extract, analyze, and visualize performance and behavioral data for contact center agents. Created interactive BI dashboards that drive data-informed decision-making, improve operational effectiveness, and deliver actionable insights to stakeholders.Product Ownership:Designed and maintained a comprehensive QA Tracking Dashboard system, used by Unit Managers to monitor performance metrics such as QA completion rates and pacing. The tracker includes multiple dashboards covering 12 lines of business, offering a detailed analysis of agent and Unit Manager performance. Developed tailored solutions through advanced SQL scripts and Google Sheets formulas to meet diverse operational needs.Internal Customer Support:Act as the primary point of contact for internal customers, providing timely responses to requests for dashboard updates and report maintenance. Ensure ongoing support, high performance, and user satisfaction by fostering strong stakeholder relationships and delivering efficient, customer-centric solutions.Process Optimization & Automation:Led initiatives to automate daily data pulls and optimize workflows using Google Apps Script, resulting in significant operational efficiencies. These automations reduced manual tasks, improved team productivity, and enabled the pursuit of new, strategic projects.

Tampa, Florida, United States

In my role, I was part of an elite group of agents tasked with providing exceptional white-glove service to our most valuable and high-spending clients. I excelled in resolving their concerns swiftly and effectively in a single interaction. My responsibilities covered a broad spectrum, including payment processing and managing complex fraud and dispute resolutions. This position underscored my dedication to delivering comprehensive support and my ability to manage intricate issues efficiently.

Tampa, Florida, United States

Efficiently overseeing an escalated inbound call queue within the fraud department, I served as a vital resource for associates in other queues, and was instrumental in resolving fraud cases that came in to my own queue. By skillfully employing tools like TSYS, Credit Browser, and Lexis Nexis, I conducted detailed investigations to verify callers' identities, significantly contributing to the prevention of fraudulent activities.

Clearwater, Florida, United States

As a Cosmetology Teacher and Salon Manager, I led both educational and operational facets at a school salon, delivering comprehensive book, online, and hands-on instruction using the Pivot Point Systems curriculum. I was entrusted with significant freedom to develop unique lesson plans and adapt my teaching methods. In managing the salon, I oversaw inventory, streamlined operations, and enhanced customer service protocols. I also completed the Mindful Educating Professional course at Sunstate, gaining advanced skills in classroom management and tailored education strategies, and focusing on diverse learning and teaching styles. My expertise in coaching, customer support, employee training, leadership development, presentation, and problem-solving allowed to thrive in this role.

Tampa/St. Petersburg, Florida Area

Hired in March 2014, I quickly advanced to Salon Manager by July 2014, where I took on the responsibility of recruiting and nurturing a skilled and committed team of stylists. I managed scheduling and inventory, in addition to coaching our team to achieve and surpass sales targets. Starting in February 2015, I expanded my role to assist our franchise manager in training new stylists across the franchise. My leadership contributed to a 10% revenue increase year-over-year and the professional development of two team stylists who progressed to become salon managers themselves.

Lee, Massachusetts, United States

At a bustling, high-volume restaurant serving as the central training hub for our region, I effectively managed floor operations during my shifts to optimize production and guest experience. I diligently monitored guest service times, making strategic adjustments to enhance service flow. I resolved all guest service issues promptly, ensuring customer satisfaction. My responsibilities also included conducting inventory counts and ordering supplies for the next day based on sales data and stock levels. Additionally, I managed cash operations, including counting cash and executing bank deposits for my shifts, maintaining financial accuracy and security.

Bachelor'S Of Science, Information Technology

Web Design, Web Page, Digital/Multimedia And Information Resources Design

Cosmetology Certificate, Cosmetology/Cosmetologist, General

Activities and Societies: Design TeamRedken Premier Cosmetology Academy

High School Diploma, General Studies

Activities and Societies: Mixed Chorus Chamber Choir Vocal Applied Music Technology Drama Mock Trial