End-to-end processor and loan officer assistant for residential mortgage loan applications including FHA, FNMA, FreddieMac, and VA loans from application, document gathering, conditions resolution, to closing. Provided support to loan officers and underwriters to gather borrower documents to satisfy guidelines and conditions. Reviewed all documents to ensure they are complete prior to submittal. Ordered credit, appraisal, title, verification of employment, payoffs, and other services to achieve on-time closing schedules. Average time from application to close on refinances is 28 days. Exceptional customer satisfaction scores with recognition of processor support by name. Processed complex loan files and large pipeline periods (20+ files) with confidence and efficiency.

Shift management at night with a crew of up to 10 employees. Responsible for managing shift of front line employees to ensure customers have a fast, accurate and friendly experience. Provides leadership to crew and other managers including planning and managing performance, monitoring safety, security and profitability. Ensure shift meets or exceeds quality, cleanliness, sales and productivity goals. Fulfilled role of General Manager when needed. Achieved highest score for franchise in Quality, Service and Cleanliness from corporate audit as Shift Manager.

Responsible for going above and beyond to provide each customer with a great personalized experience to leave them wanting to come back. Opened and closed franchise location daily, trained new employees, ensured proper inventory and cash management. Provided management of 13 locations within the franchise. Prepared and stored food within quality and safety standards.

Placing, receiving, and distributing orders for phones. Cold calling to generate new leads and sales. Scheduling appointments for in home installations. Customer Care: Calling customer service on behalf of clients to solve problems for them. Basic troubleshooting and tech support for cell phones and tablets. Transporting inventory between multiple locations